In an exclusive interview with Techday, our Head of Applications, Stephen Murray, talks about IPI’s Pauseable; a PCI compliance solution with the unique ability to sit on any vendor’s platform.
As the world continues to struggle during a period of economic uncertainty, Contact Centres of today are often trying to balance providing exceptional customer contact with cost considerations too.
This is why it is crucially important for these businesses to choose communications technology partners that provide a range of cost-effective services that help enhance and not hinder growth.
IPI is a people- and purpose-led business, and with 21 years in the industry, it’s not hard to see why their solutions and expertise are highly sought after.
IPI is best known for providing cloud contact solutions and customer experience software. However, its Pauseable solution is what helped aid expansion at a global level. Pauseable helps with PCI compliance, which is applicable to every organisation, irrespective of geography.
“Pauseable removes sensitive card data from a contact centre’s call recording estate by automatically pausing and resuming the call recording. Recognised by PCI DSS Qualified Security Assessors (QSAs), it is used by dozens of retail, financial services and government customers globally,” says Murray.
Read the full interview at Techday IT Brief Asia.
Steve is the Head of Applications & Development here at IPI. He is focused on driving IPI’s product innovation and has over two decades in senior roles from start-ups to NASDAQ corporations. Steve has a broad spectrum of commercial, product, solutions and leadership experience and is a patented inventor!