IPI Cloud AI

Our Solutions

The initial solutions available include our premier self-service applications:

• Send Me, which directs customers away from the contact centre to an alternative digital channel
• Q4 Me, our patented multi-channel call-back application
• Tell Me, our speech interface for providing and receiving data
• ID Me, our ID&V with voice biometrics solution
• Chatbot, full conversational AI

Alongside this are native integrations to Google Dialogflow CX, Amazon Lex and Microsoft Cognitive Services to support full NLP and intent capture – regardless of channel.

Identify and Verify

Using ID&V with speech recognition and voice biometrics you can free agents from having to undertake the verification process and save valuable time that can be used to reduce costs and deliver higher levels of service

Conversational AI

Today’s chatbots are fast, accurate and smart – and they’re increasingly popular with customers who want a rapid response at any time of the day or night. By deploying chatbots you can also reduce pressure on your contact centre and give customers a convenient alternative when they have a routine enquiry.

In-Queue call back

If there’s a massive spike in call volume, you may decide to offer a call-back immediately when a caller connects. On other occasions you may want to set a specific time limit. You can also contact the customer within a defined time period or at a convenient, agreed time in the future. The result? You don’t lose a call, you meet your SLAs, you optimise the number of agents you need at any given time AND, if you’re using a Freephone number, call charges are reduced.

Deliver assets to customers or switch them to digital channels

Reduce staff costs by automating low-value transactions whilst offering your customers the choice of digital channels by initiating a link to callers presenting a mobile phone number.

Tell Me

Give and receive information in the fastest way possible

Tell me will enhance the customer experience by giving people data more quickly, for example requesting their utility bill. It will also retrieve information from the customer, for example, account update. This will inevitably improve agent experience by reducing low-value calls. By doing so, you will see a reduction in agent attrition.