IPI Cloud AI

Inject next generation cloud AI into your Contact Centre

Download our Brochure

Next Generation Cloud AI Capabilities

We have developed a suite of self-service applications in the cloud that provide next generation AI capability, enabling customers to harness the power of cloud-based self-service functionality simply and cost-effectively, whilst still retaining their existing contact centre infrastructure.

Send Me
Directs customers away from the contact centre to an alternative digital channel
Q4 Me
Our patented multi-channel call-back application
Tell Me
Our speech interface for providing and receiving data
ID Me
Our ID&V with voice biometrics solution
Virtual Customer Assistant
Chatbot, full conversational AI

Alongside our solutions are native integrations to Google Dialogflow CX, Amazon Lex and Microsoft Cognitive Services to support full NLP and intent capture – regardless of channel.

Webinar On-Demand

IPI Cloud AI

Watch our experts walk through cloud AI in the contact centre, how IPI Cloud AI can elevate agent pressures and save time and money, as well as worked use cases.

Watch the Recording

Tell Me

Tell me will enhance the customer experience by giving people data more quickly, for example requesting their utility bill. It will also retrieve information from the customer, for example, account update. This will inevitably improve agent experience by reducing low-value calls. By doing so, you will see a reduction in agent attrition.

ID Me

Using ID&V with speech recognition and voice biometrics you can free agents from having to undertake the verification process and save valuable time that can be used to reduce costs and deliver higher levels of service

Conversational AI

Today’s chatbots are fast, accurate and smart – and they’re increasingly popular with customers who want a rapid response at any time of the day or night. By deploying chatbots you can also reduce pressure on your contact centre and give customers a convenient alternative when they have a routine enquiry.

Send Me

With Send Me, you can take requests from customers 24×7, quickly and accurately collect contact details and feed this information directly into your fulfilment processes. Instead of tying up agents with low-value, routine requests, you can give customers fast access to the documents they need or offer them the option of moving to a digital channel with a proactive SMS when you see they are calling in from their mobile phone.

Q4 Me

If there’s a massive spike in call volume, you may decide to offer a call-back immediately when a caller connects. On other occasions you may want to set a specific time limit. You can also contact the customer within a defined time period or at a convenient, agreed time in the future. The result? You don’t lose a call, you meet your SLAs, you optimise the number of agents you need at any given time AND, if you’re using a Freephone number, call charges are reduced.

CONTACT BABEL REPORT – Decision-Maker’s Guide 2020-21

How speech self-service can improve the customer experience.

The Self-Service Chapter

The challenge for businesses is to improve the customer experience, protect their customers’ private and personal information and control their own costs. As such, the use of automated voice-based solutions has become widespread and offers a rapid service option to customers while keeping contact centre costs down. Read the Contact Babel report for more insights.

Integration-as-a-Service

If you think it, we can build it!

Our development team has worked alongside countless contact centres in a wide variety of industries. This means that we are skilled at adapting our approach to suit your own processes and practices. Our focus is always on delivering results in a way that helps your colleagues achieve their goals. We succeed when you succeed.

Can we work with your blend of software? Yes. Our developers routinely build new functions for core contact centre solutions, and also build integrations between applications.

Latest Updates

News

IPI named one of the Best Companies to Work For 2021

IPI named one of the Best Companies to Work For 2021 Two-star rating reflects IPI’s outstanding engagement with its people 5 July, 2021 - IPI,…

Read more

Blog

Supercharge your Avaya contact centre investment with IPI

Selecting a contact centre platform is a strategic business decision. The technology you select won’t just underpin your long-term operations, it will directly influence what…

Read more

Video on Demand

 

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market