IPI Cloud AI

Inject next generation AI into your Contact Centre

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Next Generation AI Capabilities

We have developed a suite of self-service applications in the cloud that provide next generation AI capability, enabling customers to harness the power of cloud-based self-service functionality simply and cost-effectively, whilst still retaining their existing contact centre infrastructure.

Cloud Tip Sheet

IPI Cloud AI Workshop

Thursday 18th February – 10.30am – 11.15am

Join us in for a free online workshop where we will outline what our product suite includes, as well as how it can integrate with your existing contact centre environment.

And you’ll have plenty of chances to ask questions.

Our Solutions

The initial solutions available include our premier self-service applications:

  • Send Me, which directs customers away from the contact centre to an alternative digital channel
  • Q4 Me, our patented multi-channel call-back application
  • Tell Me, our speech interface for providing and receiving data
  • ID Me, our ID&V with voice biometrics solution
  • Chatbot, full conversational AI

Alongside this are native integrations to Google Dialogflow CX, Amazon Lex and Microsoft Cognitive Services to support full NLP and intent capture – regardless of channel.

Identify and Verify

Using ID&V with speech recognition and voice biometrics you can free agents from having to undertake the verification process and save valuable time that can be used to reduce costs and deliver higher levels of service

Explore ID Me
speech analytics
chatbots

Conversational AI

Today’s chatbots are fast, accurate and smart – and they’re increasingly popular with customers who want a rapid response at any time of the day or night. By deploying chatbots you can also reduce pressure on your contact centre and give customers a convenient alternative when they have a routine enquiry.

Explore Chatbots

In-Queue call back

If there’s a massive spike in call volume, you may decide to offer a call-back immediately when a caller connects. On other occasions you may want to set a specific time limit. You can also contact the customer within a defined time period or at a convenient, agreed time in the future. The result? You don’t lose a call, you meet your SLAs, you optimise the number of agents you need at any given time AND, if you’re using a Freephone number, call charges are reduced.

Explore Q4 Me
call routing
Send Me

Deliver assets to customers or switch them to digital channels

Reduce staff costs by automating low-value transactions whilst offering your customers the choice of digital channels by initiating a link to callers presenting a mobile phone number.

Find out more

Tell Me

Give and receive information in the fastest way possible

Tell me will enhance the customer experience by giving people data more quickly, for example requesting their utility bill. It will also retrieve information from the customer, for example, account update. This will inevitably improve agent experience by reducing low-value calls. By doing so, you will see a reduction in agent attrition.

Find Out More

CONTACT BABEL REPORT – Decision-Maker’s Guide 2020-21

How speech self-service can improve the customer experience.

The Self-Service Chapter

The challenge for businesses is to improve the customer experience, protect their customers’ private and personal information and control their own costs. As such, the use of automated voice-based solutions has become widespread and offers a rapid service option to customers while keeping contact centre costs down. Read the report for more insights.

Integration-as-a-Service

If you think it, we can build it!

Our development team has worked alongside countless contact centres in a wide variety of industries. This means that we are skilled at adapting our approach to suit your own processes and practices. Our focus is always on delivering results in a way that helps your colleagues achieve their goals. We succeed when you succeed.

Can we work with your blend of software? Yes. Our developers routinely build new functions for core contact centre solutions, and also build integrations between applications.

Latest Updates

News

IPI wins coveted “Succeed Together” Award at annual Co-op Partner awards

IPI wins coveted “Succeed Together” Award at annual Co-op Partner awards Recognised for role in helping Co-op Group migrate its contact centre to the cloud…

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Blog

Walking
Smart Ways to Refresh Your Homeworking Strategy

Smart Ways to Refresh Your Homeworking Strategy 2020 was difficult for us all and it took its toll. However, we can look at the positives…

Read more

Upcoming Event

 

18th February, 2021

Free online workshop where we will outline what our product suite includes as well as how it can integrate with your existing contact centre environment.

Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs

Top 10 UK University

Ask Me has successfully completed in excess of 350,000 Customer Satisfaction surveys and provided valuable insight to allow us to enhance our service approach.

Leading Global Car Manufacturer

Send ME allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases.

Multinational Fulfilment Agency

Where previous suppliers have failed, IPI has succeeded, quickly and seamlessly implementing a solution that has already benefited our organisation. IPI has delivered from the off, providing valued consultation and a solution that exceeded all expectations, to create the experience our customers and staff deserve. Without IPI’s hard work and dedication, we would have struggled to make it through our peak period.

Travel Company

IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.

Orla McGivern, Customer and Insights Senior Manager