IPI Cloud AI
Inject next generation AI into your Contact Centre
We have developed a suite of self-service applications in the cloud that provide next generation AI capability, enabling customers to harness the power of cloud-based self-service functionality simply and cost-effectively, whilst still retaining their existing contact centre infrastructure.
IPI Cloud AI
Watch our experts walk through AI in the contact centre, how IPI Cloud AI can elevate agent pressures and save time and money, as well as worked use cases.
The challenge for businesses is to improve the customer experience, protect their customers’ private and personal information and control their own costs. As such, the use of automated voice-based solutions has become widespread and offers a rapid service option to customers while keeping contact centre costs down. Read the report for more insights.
Our development team has worked alongside countless contact centres in a wide variety of industries. This means that we are skilled at adapting our approach to suit your own processes and practices. Our focus is always on delivering results in a way that helps your colleagues achieve their goals. We succeed when you succeed.
Can we work with your blend of software? Yes. Our developers routinely build new functions for core contact centre solutions, and also build integrations between applications.
IPI, the digital contact centre specialist, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by…
Contact Centre Transformation The past year has undoubtedly changed the world of the contact centre forever. A greater number of organisations have moved to the…
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market