Improving Contact Centre productivity in the Insurance sector
The Power of Genesys and IPI
The average insurance contact centre tends to be 50% larger than the UK finance industry average. And unlike many other sectors, traditional voice calls remain the most used channel for issue resolution.
These calls tend to be lengthy and emotionally charged, placing a great amount of pressure on agents to deliver empathetic, personalised interactions – often without digital assistance.
Genesys Cloud transforms the contact centre experience, enabling you to connect and deliver the fast and seamless resolutions customers expect across all voice and digital channels.
Seamlessly transition from hosted to cloud
With Genesys Cloud by IPI, take advantage of scalability and flexibility to match your business whilst remaining secure and compliant.
Move away from old disjointed technology that no longer satisfies your business needs, and transform CX with core capabilities.
We are here to help advise on the best cloud migration strategy, tailored to your requirements; complete the form to discuss your options.
*Ts & Cs apply to all offers
How can we can help to give you standout customer and employee experiences?
Resources
Video
IPI’s ‘Quote in 5 Questions’ Demo
Watch how IPI Cloud AI can ensure an efficient, positive, seamless customer experience for insurance providers.
Video
Pauseable Explained
Our own developed automated pause & resume solution. Remove sensitive card data – No agent interaction required.
Video
IPI Contact Centre Consultancy
Define your challenges, map your journey, and engineer your success with our exceptional consultancy services.
Video
Blueprint Explained
Our unique Blueprint consultancy service gives you a holistic view of your contact centre, with a focus on key operational areas such as people, process and technology. The future focused consultancy service.
Video
IPI Cloud AI Explained
Cloud AI from IPI is a new way to empower your agents and delight your customers with advanced technology, with simple integration to your existing contact centre solutions.
Video
AI-Driven Automation in the Insurance sector – Webinar
IPI and guest speakers discuss strategies and technologies to help Insurance Companies address some of the biggest challenges facing their Customer Service Environments.
Brochure
8 Considerations for Exceptional Customer Engagements
Read some of the key things you need to consider when building a digital- and customer-first contact centre.
Brochure
BFSI – Industry Snapshot
In this eBook, we’ll explore the biggest customer service trends in BFSI today, how you can act and respond effectively to them, and where we expect 2021 will take us next.
Report
ContactBabel Insurance Industry
This report looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK insurance sector.
Brochure
Genesys Cloud Solutions
Phone, email, chat and more – all through a single simple interface. Move your Contact Centre to the cloud for unprecedented connectivity and a 360° view of the customer.
Infographic
The State of: UK Insurance Contact Centres
It’s time to give your agents the tools they need to deliver meaningful service experiences across all channels – in the right place, at the right time, every time. View this industry snapshot by Genesys.
Video
Hodge Bank: rapid Contact Centre delivery
Watch how IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution offers. This cloud solution ensured Hodge Bank could continue to deliver excellent customer service during lockdown.
Brochure
Cloud Migration Assurance Programme
When you’re ready to retire your current on-premises contact centre system, the right guide can make navigating the migration journey easier and more predictable.
Video
How IPI helped VLS migrate to Genesys Cloud
Due to lockdown, VLS quickly engaged us to review cloud UC and Contact Centre options to enable their team to work remotely.
Report
The Future of CX in Financial Services
This report shows that in the race towards digital transformation, gaps are appearing between its digital service offering and customer expectations.
Contact us to find out more
Latest updates
News
IPI climbs to #18 on the Best Companies to Work For list for 2024, showcasing exceptional workplace culture, employee engagement, and a commitment to people-first values.
Blog
Understand how retailers can meet the needs of the experience centric customer by embracing digital, social listening and AI.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
