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Pauseable
Automated Pause and Resume – Premium Application
A highly flexible, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers – No agent interaction required!
Take advantage of our incentive scheme today: Enrol now and receive 2% of first-year software transfer revenue directly to partner employees!

Enrol into our incentive scheme:

  • IPI will provide 2% of first year software transfer revenue to partner employee
  • Payable on first partner payment to IPI
  • Amazon vouchers
  • Register deals: appfoundry.admin@ipintegration.com
Enrol now

PCI DSS

It is stipulated in the PCI DSS guidelines that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene – driving adoption of data security standards and resources.

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HIPAA

HIPAA sets the standard for protecting sensitive patient data. Any organisation dealing with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed.

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Our pedigree with Genesys

With a distinguished pedigree as a Gold Partner of Genesys, our extensive experience spans multiple years of successful partnership with the industry leader. Our intimate familiarity with Genesys empowers us to navigate its ecosystem with precision and expertise. Over the years, we have spearheaded numerous migrations, including projects with esteemed clients of considerable scale. Our track record speaks volumes, showcasing our proficiency in leveraging Genesys solutions to deliver tailored and seamless experiences for our clients. Whether it’s optimising operations, enhancing customer engagement, or driving innovation, our partnership with Genesys stands as a testament to our commitment to excellence and client satisfaction.

How Pauseable works

agent desktop

Integrate with agent desktop application

whistle

Automatic pausing of recording when certain parameters are met

tones

Speech is replaced with a series of tones or silence

tick

Agent exits screen or field and recording restarts

Eliminate manual pause and resume errors

Pause…then resume

At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.

Play Video

True SaaS model with flexible billing options

Application

Pauseable offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.

Assets

The only solution for pause and resume on Genesys Cloud

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See how Boden benefited from using Pauseable

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User cases – What are the benefits?

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Enrol into our incentive scheme:

  • IPI will provide 2% of first year software transfer revenue to partner employee
  • Payable on first partner payment to IPI
  • Amazon vouchers
  • Register deals: appfoundry.admin@ipintegration.com
Enrol now

Visit our resources page to find out more

Go to resources
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““...we now have a much more enriched platform that provides us with all the necessary tools to support our customers." “Our customers are also telling us how impressed they are with the fact that they can now engage with us via other channels; our voice bots are making a difference!" “I am looking forward to what other Genesys capabilities we can utilise to make our jobs easier and continue to provide the excellent standards of Customer Satisfaction we strive for.””

Liberata Customer Services employees