Genesys - Pauseable Incentive

Automated Pause and Resume – Premium Application

A highly flexible, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers – No agent interaction required!

Take advantage of our incentive scheme today: Enrol now and receive 2% of first-year software transfer revenue directly to partner employees!

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Enrol into our incentive scheme:

IPI will provide 2% of first year software transfer revenue to partner employee
Payable on first partner payment to IPI
Amazon vouchers
Register deals: appfoundry.admin@ipintegration.com

Enrol now

PCI DSS

It is stipulated in the PCI DSS guidelines that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene – driving adoption of data security standards and resources.

HIPAA

HIPAA sets the standard for protecting sensitive patient data. Any organisation dealing with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed.

Our pedigree with Genesys

With a distinguished pedigree as a Gold Partner of Genesys, our extensive experience spans multiple years of successful partnership with the industry leader. Our intimate familiarity with Genesys empowers us to navigate its ecosystem with precision and expertise. Over the years, we have spearheaded numerous migrations, including projects with esteemed clients of considerable scale. Our track record speaks volumes, showcasing our proficiency in leveraging Genesys solutions to deliver tailored and seamless experiences for our clients. Whether it’s optimising operations, enhancing customer engagement, or driving innovation, our partnership with Genesys stands as a testament to our commitment to excellence and client satisfaction.

How Pauseable works

Integrate with agent desktop application

Automatic pausing of recording when certain parameters are met

Speech is replaced with a series of tones or silence

Agent exits screen or field and recording restarts

Eliminate manual pause and resume errors

Pause…then resume

At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.