Customer Feedback

Telephone Surveys and Insight Application – Ask Me

The Ultimate Solution for Telephone Surveys and Customer Feedback

You can use the experience of customers, through telephone surveys, to not only increase satisfaction, but also improve product lines and processes.

Customer Insight Drives Success

IPI’s insight application help contact centre managers keep on top of performance in three key ways. Firstly it provides an easy to use tool that allows every call to be classified and profiled as it is concluded. Secondly, it provides a fully automated solution for conducting telephone surveys and collecting customer feedback and market research information.

And lastly it will allow you to analyse via sophisticated speech analytics the contents of all the calls your agents are taking.

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Reduce Customer Survey Costs by up to 95%

By utilising the latest in Integrated Voice Response (IVR), the Ask Me application has many benefits for your business, not only by reducing your customer survey costs but it also increase staff productivity through refining skills and knowledge based on customer feedback and improve on products, services, profitability and customer retention by taking corrective actions based on accurate feedback.

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A Flexible Approach

Ask Me can be integrated seamlessly into your existing environment and be completely customised to suit your business needs. From the type and number of questions that a caller is asked, configurable to allow and analyse free form questions to alerting via SMS or email if survey scores fall below specified parameters.

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