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Are you concerned your business is at risk?

Use our assessment tool to find out if your Avaya Contact Centre solution is end of life and end of support today

What’s best for the future of your Contact Centre?

Are you suffering from…

Increasing support costs and limited value?
Limited options for future expansion and development?
Security and compliance concerns due to end of life solution?
Lack of flexibility to meet business challenges?

How we can help

With so many leading Contact Centre solution products now, or soon to be, end-of-life or end-of-support, it can be hard to know whether to stick with a Contact Centre solution and upgrade or consider migrating to an alternative platform.

To help point you in the right direction, we’ll evaluate your Avaya Contact Centre solution estate and explore the future for each operation. With this contextual information, we can then help and suggest the best course of action, specific to your organisation. And we won’t stop there; we’ll take over your Avaya support and stabilise your Contact Centre throughout.

Find out if your Avaya technology is still supported today by using our Avaya assessment tool below

Avaya Estate Assessment Tool










(Optional)

AVAYA CORE PLATFORM








WHEN WAS IT LAST UPGRADED




LICENSE TYPE




IP Office Platform Version




DO YOU HAVE AVAYA SOFTWARE SUPPORT AND UPGRADES




DO YOU HAVE A CONTACT CENTRE



DO YOU HAVE A CONTACT CENTRE



IP Office Contact Centre (IPOCC) Version





Avaya Elite with CMS version







AVAYA AURA CONTACT CENTRE (AACC)




AVAYA AURA CONTACT CENTRE (AACC)




AVAYA EXPERIENCE PORTAL (AEP)






AVAYA PROACTIVE OUTREACH MANAGER (POM)






AVAYA WFO/WEM








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RESULTS

Avaya Estate End of Sale End of Mfg Support (Software)

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Should you stay on Avaya or leave?

As an Avaya Diamond partner, cloud migration specialist and an exceptional support team, we have the credentials, knowledge and expertise to help guide you in the right direction for your organisation.

Speak to an expert today
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““IPI is one of a small number of key suppliers that we’ve built a long-term partnership with – gaining its role as a trusted advisor due to its capability, innovation, openness and value delivered. We’ve benefited from IPI’s broad expertise across telecoms for a number of years, so when the time came for us to consider the next phase of our contact centre’s evolution, it was only natural to continue our relationship with the team. With a solid understanding of our business and our requirements in the on-premise world, IPI was the right choice to help us take our first steps into the cloud.””

Julian Bond, Head of ICT at Hillarys

Latest updates

News

 
Royal Holloway, University of London partners with IPI for Contact Centre support

Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.

Read more

Blog

 
How technology can unlock insight and maximise sales this golden quarter

The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.

Read more

Upcoming Event

 
IPI Spotlight: Bringing CX into Focus - Manchester

4th February, 2025

Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.

Register here