With the never-ending advancements in consumer tech – such as Alexa, Siri and countless mobile apps –consumers have become increasingly tech-savvy, causing customer expectations to skyrocket. For brands, this is motivation to assess and re-address the customer experience (CX) – making sure that, regardless of evolving customer expectations, a brand’s contact center is ready to play its part in making the customer journey smooth and memorable (for the right reasons).
Steve is the Head of Applications & Development here at IPI. He is focused on driving IPI’s product innovation and has over two decades in senior roles from start-ups to NASDAQ corporations. Steve has a broad spectrum of commercial, product, solutions and leadership experience and is a patented inventor!