Craig is the Head of Consulting at IPI, with previous experience working in-house at a Utilities contact centre, putting him in the perfect position to advise and consult on the best ways to optimise your current contact centre environment.
At IPI, we understand that technology is only part of the answer to address your business challenges. With our sole focus on contact centres, we have learned the intricacies of people, technology, processes and customer demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
Fully focussed on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This unique balance means that we can align the most appropriate technology for your need, and ensure your people are equipped, both in the short and long term, to deliver exceptional experiences.