E-Learning and Gamification
It’s no secret that working remotely can take a toll on engagement, especially when employees are trying to juggle home and work commitments and are working outside of their workplace environment away from colleagues and managers.
So, keeping the team engaged is crucial to productivity and their own progression. Just a short bite-sized amount of learning of around five to 15 minutes daily can dramatically help raise employee engagement by giving them a sense of achievement that they’re working towards something.
Ideally, it would be linked to themes or small courses, building up to quizzes or opportunities to demonstrate progression, but a selection of varied videos or knowledge articles are just as effective at keeping them switched on while they work from home.
For more information about e-learning and gamification, please contact us.
Read the full article on Call Centre Helper.
Craig is Head of Solution Consulting at IPI. With over two decades of experience in the dynamic world of contact centres, he’s seen the industry evolve, and evolved with it. Craig’s journey began with hands-on operational roles, focusing on technology, resource planning, and leadership.
Throughout his career, Craig had the privilege of collaborating with global brands, empowering them to harness cutting-edge technology and streamline their operations. Today, Craig leads Solution Consulting at IP Integration, where we leverage our extensive industry experience to help clients deliver exceptional customer experiences.
