Benefits of an Effective Contact Routing Strategy

Jane is Head of Marketing at IPI with over 30 years experience in the IT marketing arena. Passionate about driving change through innovative technologies and highly focused on delivering IPI’s core messages to it’s clients and prospects.

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Contact Centres | CX | First Call Resolution FCR

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Benefits of an Effective Contact Routing Strategy

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Previous PostContact-Centres feature: Benefits of an effective contact routing strategy

Next PostRunning a VOC Programme - Why It’s Time to Hit Unmute

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