How we serve
With our expertise, housing associations can focus on their core mission of providing quality housing while we handle the technology that keeps them connected to their communities.
Our state-of-the-art systems streamline communication, enhance tenant satisfaction, and improve operational efficiency. By integrating multi-channel support, including voice, email, chat, and social media, we ensure that housing associations can effectively manage tenant enquiries, maintenance requests, and community updates. Our solutions are designed to be scalable and customisable, allowing housing associations to provide personalised service while reducing response times and operational costs.
How we can help you to optimise your Contact Centre
In an age where 76% of people don’t want to speak to an agent for simple service tasks – like signing up for a new insurer or checking their premium – an omnichannel approach is essential.
Inflexible legacy systems
Out-of-date systems can account for significant issues with agent productivity, customer experience and TCO. To make migrating to a new cloud system as frictionless and cost-effective as possible, we provide AI, automation and integration services.
Digital transformation
Whether evolution or revolution is your strategy, we ensure end-of-life technologies are replaced with innovative and reliable solutions that deliver the features and benefits you need.
Empowering meaningful interactions
First contact resolution
Investment in FCR brings significant short- and long-term benefits. Anticipating needs and delivering customers to the most appropriate resource quickly pays dividends in increasing revenues and reducing customer churn.
Competitive advantage
Consumer-driven business strategies and staying ahead in a multi-channel world can make or break an insurance institution. We can help you take all the steps necessary to stay ahead of the competition and enable you to attract and retain customers.
The age of the connected customer
Security & compliance
Having a secure environment will mean you tick many of the compliance boxes, as well as creating a great service for your customers. Our intelligent security solutions are designed to simplify your compliance requirements.
Using AI to insure a great customer experience
Ageas decided to enhance its customer choice by introducing AI and voicebot options to support customers with straightforward queries, whilst maintaining the availability of Contact Centre agents for complex inquiries. The delivery saw an overall reduction of 40-45 seconds per fully-verified call.
Altus Insurance Capability Framework
The Altus Insurance Capability Framework summarises the core capabilities of our expertise in the Insurance industry, and highlights where we fit within its model.
Consultancy services for Insurers
Our consultancy and technology solutions help insurance organisations to transform the Contact Centre experience, enabling you to connect and deliver the fast and seamless resolutions customers expect across all voice and digital channels.
Contact us to find out more
Latest updates
News
IPI climbs to #18 on the Best Companies to Work For list for 2024, showcasing exceptional workplace culture, employee engagement, and a commitment to people-first values.
Blog
Understand how retailers can meet the needs of the experience centric customer by embracing digital, social listening and AI.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
