Phones and Devices
Contact Centre telephony systems
The Call of the Future
Your teams want freedom. Your customers want answers. Unified communications offer opportunities to revolutionise your contact centre telephony systems technology and empower your agents to work flexibly.
From Desk-Bound to Future-Proof
When your communications are unified, your agents and colleagues no longer need to be stuck to their desk. Whether they need to travel the world or work from home, your teams can work flexibly and securely – delivering greater productivity and a better customer experience in the process.
Conferencing Devices
Replace crackly connections and frozen frames with clear audio and HD video. And of course, as part of a unified communications solution, meetings are easy to arrange and share, and your colleagues and customers can easily join calls or video meetings.
Headsets
Your team need hands-free convenience and crystal clarity. IPI provide headsets that are harmonised to work perfectly with your unified communications solution. Headsets can be configured to work with a range of devices and channels so your colleagues can switch between customer service and team collaboration effortlessly.
Multimedia Devices
Does your team need tablets or smartphones to serve customers efficiently? Whatever your specific needs, we can build a complete unified communications solution around your business, giving you devices that are perfectly harmonised to your software and infrastructure.
Data Management and Security
Your data is desirable to fraudsters and hackers. Having lots of different devices with different security standards often leaves doors open for personal data and corporate secrets to escape. Uniting your devices under a single platform is an effective way to reduce weakness in your defences.
Revolutionise your Contact Centre Telephony Systems – Eliminate Fixed Desk Phones
Time to move away from your PBX system? Or do you need a smarter solution to your current VoIP system? IPI can help you assess your options and implement a telephony solution that liberates your teams, improves call quality and also addresses your data security and privacy requirements.
Latest Updates
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Upcoming Event
7th July, 2022
Explore the misalignment of CX priorities across Customers, Operations and Execs, the impact that this misalignment has on meeting customer expectations, and why many retail contact centres aren’t evolving fast enough.
