The Call of the Future
Your teams want freedom. Your customers want answers. Unified communications offer opportunities to revolutionise your telephony tech and empower your agents to work flexibly.
From Desk-Bound to Future-Proof
When your communications are unified, your agents and colleagues no longer need to be stuck to their desk. Whether they need to travel the world or work from home, your teams can work flexibly and securely – delivering greater productivity and a better customer experience in the process.
Conferencing Devices
Replace crackly connections and frozen frames with clear audio and HD video. And of course, as part of a unified communications solution, meetings are easy to arrange and share, and your colleagues and customers can easily join calls or video meetings.
Headsets
Your team need hands-free convenience and crystal clarity. IPI provide headsets that are harmonised to work perfectly with your unified communications solution. Headsets can be configured to work with a range of devices and channels so your colleagues can switch between customer service and team collaboration effortlessly.
Multimedia Devices
Does your team need tablets or smartphones to serve customers efficiently? Whatever your specific needs, we can build a complete unified communications solution around your business, giving you devices that are perfectly harmonised to your software and infrastructure.
Data Management and Security
Your data is desirable to fraudsters and hackers. Having lots of different devices with different security standards often leaves doors open for personal data and corporate secrets to escape. Uniting your devices under a single platform is an effective way to reduce weakness in your defences.
Eliminate Fixed Desk Phones
Time to move away from your PBX system? Or do you need a smarter solution to your current VoIP system? IPI can help you assess your options and implement a solution that liberates your teams, improves call quality and also addresses your data security and privacy requirements.
Latest Updates
News
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
Blog
Contact Centre Crisis Management
Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.
Upcoming Webinar
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
