Customer journeys often disintegrate into a tangle of broken conversations, lost messages and delays when customers switch channels. With our Unified Communications solutions and UCaaS, every conversation, contact and customer is contained within a single platform that you can manage, monitor and maintain.
A complete range of Unified Communications solutions so we can advise on the right technology that best meets your needs
Through our Unified Communications solutions you can enhance productivity and boost the customer experience with unified messaging, file sharing, meetings and conferencing – all in one place.
Assured communication wherever and whenever it’s needed
Our Unified Communications system enables you to take back control of your company’s telephony and empower your business through a flexible system. Offered through ElasticCX, a highly available cloud-native PBX service, or through a fully-managed Microsoft Teams powered PBX offering, we offer fully flexible telephony services spanning corporate handsets, desktops and smartphones – supporting your hybrid workforce, wherever they are.
Take back control of your company’s telephony and empower your business
Efficiency gains from a fully managed system
Tackling projects and delighting customers is infinitely easier when everything is in one place. Whether choosing ElasticCX or Microsoft Teams, we can deliver and manage your entire system. By managing your entire Unified Communications ecosystem ourselves, we allow you to focus on what truly matters – driving your business forward.
Every conversation, contact and customer contained within a single platform. Ensure a seamless customer journey with Unified Communications
Fully flexible service
ElasticCX is available in a simple per user, per month bundle which includes all software and a PSTN connection. Available on two levels – UC and CC Lite – ElasticCX supports traditional handsets, smartphone app and desktop clients, providing individual access to conference bridges, voicemail, email, call recording, call forwarding and management. Through Elastic CX’s accompanying app, we can also extend ElasticCX onto mobile devices. This comprehensive and flexible system allows your agents to be fully effective, no matter where they are working.
Easy integration and support
Our Microsoft Teams support can be extended to include access to full voice-based Contact Centre capabilities, including queue management, direct routing via our Voice Connect SIP solution, and queue analytics.
Better employee experience
Our Unified Communications solutions and UCaaS give your teams the freedom to work from the right place, at the right time – wherever in the world that might be. We can help you step away from inflexible systems so you can achieve greater efficiency and clarity, benefiting your customers and your employees in the long term.
Give your teams the freedom to work from the right place at the right time – wherever in the world that might be
Why IPI for Unified Communications
With more than two decades of experience behind us, we can help you assess your options and implement a Unified Communications solution or UCaaS that improves call quality and liberates your teams.
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