You’ll Get the Message
Customer communications and team collaboration, all in a single platform. Every task is easier when content, contacts and conversations live in the same space, regardless of channel.
Work Smarter to Deliver Excellence
Disjointed systems create slow and awkward customer experiences. Bringing all of your communications into a single hub means that your agents and managers get a holistic view of a customer’s history, and fast access to answers.
Unified Conversations
When conversations are broken across several channels or applications, making sense of the story can be slow and difficult. Customers become frustrated and agents lose the will to work. With a unified communications solution from IPI, you can unite every conversation in a single platform. UC can help your contact centre become leaner, faster and smarter.
Knowledge Management
Your agents know the answer is out there, but in many contact centres the knowledge is dispersed across applications, channels, knowledge bases and chat histories. Unified communications make it easy to access information in the moment when it’s needed. UC gives you a single home for every asset.
Employee Empowerment
Give your agents, colleagues and managers the tools they need to work effectively. Whether they are serving customers, managing teams or building the business, unified communications make collaboration more efficient and more effective.
Onboarding Efficiency
First impressions count for a lot. While many contact centres provide agents with an overwhelming array of options and require months to learn, a unified communications solution allows you to focus your training on a single primary solution. Onboarding takes days instead of weeks.
Conferencing
Flexible working patterns and distributed teams make video conferencing a vital technology in the modern business. Upgrade your digital conferencing with a single solution that enables high-definition video, crystal clear audio and screen sharing that is fast and responsive. Meet with your colleagues and customers, from any location, to any destination.
Agent Retention
Are your best agents growing tired of your disconnected systems? Unified communications solutions empower your agents to serve customers brilliantly. This improves the employee experience and produces a greater sense of job satisfaction.
Talk to Us About Your Meetings and Collaboration Issues
Is your contact centre ready for reinvention? With decades of experience at the forefront of contact centre technology, we understand the pressures you face, and we know how to make a difference. Our engineers, architects and consultants can help you improve the customer experience, control costs and improve the working lives of your agents.
Latest Updates
News
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
Blog
Contact Centre Crisis Management
Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.
Upcoming Webinar
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
