Resources
Sharing our expertise, insights and knowledge with you
Podcast
Mega Trends with Sat Sanghera
Join us for an exclusive interview diving into IPI’s top 5 Contact Centre trends. Discover insights on SaaS adoption, Omnichannel, AI& Automation, Super Agents and Data & Insights.
Report
ContactBabel: UK Retail Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Retail sector.
Report
ContactBabel: UK Outsourcing Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Outsourcing sector.
Report
ContactBabel: UK Insurance Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Insurance sector.
Report
ContactBabel: UK Finance Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Finance sector.
Report
ContactBabel: AI in Retail Contact Centres
This ContactBabel report looks at the major issues affecting Retail Contact Centres and how AI technology is stepping in to help.
Report
ContactBabel: AI in Outsourcing Contact Centres
This report from ContactBabel identifies the leading pressures on Outsourcing Contact Centres and presents AI-enabled strategies to overcome them.
Report
ContactBabel: AI in Insurance Contact Centres
This ContactBabel report analyses the key challenges facing the Insurance sector and its Contact Centres, and highlights the AI-driven solutions best equipped to solve them.
Report
ContactBabel: AI in Finance Contact Centres
This ContactBabel report quantifies the main pressures and issues most affecting the Financial Services sector and their Contact Centres, and identifies the AI-enabled solutions that can best address them.
Video
Driving Innovation: Fostering a Culture of Creativity in Business
Join Sat Sanghera (CEO, IPI) and Jane Dance (Head of Marketing, IPI) as they explore the power of innovation and how IPI creates a culture of creativity to drive growth and enhance customer experience.
Brochure
IPI for Finance
Read about how financial providers need to prioritise the customer journey, making sure that the heart of their customer service operations – the Contact Centre – offers the experience that today’s customers crave.
Video
THESE Contact Centre Insights will Transform Retail in 2025
Join Dave Glasgow (Sales & Marketing Director at IPI), Jason Roberts (Specialist Consultant in Retail) and Sam Grant (New Business Sales Consultant) as they discuss their Contact Centre insights into the Retail industry as well as the challenges facing the Retail sector at the most important time of year.
