The hidden costs of licencing

It’s safe to say that Contact Centre IT landscapes are complex environments, and there are many challenges that come with this vast range of
software, such as ensuring agents have the right tools to do their job properly, or making sure customer queries can be solved efficiently across multiple channels – but one challenge is rarely talked about. The hidden costs of licencing.

Post Categories:

Previous PostIPI outfits Boden with the latest Cloud Technology
Next PostHow to make your hybrid workforce PCI compliant

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

The hidden costs of licencing

Post Categories:

Previous PostIPI outfits Boden with the latest Cloud Technology

Next PostHow to make your hybrid workforce PCI compliant

Related Posts

Pauseable by IPI now available on NICE CXone

IPI to exhibit latest Contact Centre and digital innovations at Retail Technology Show 2024

Understanding your customers and recognising vulnerability

Quick Links