At IPI, we’ve spent decades empowering organisations with the right connections to improve the customer experience. It’s this rare blend of experience and technical proficiency that means we can explore your requirements and implement the solutions that will remedy your challenges and fuel your transformation.
Whether public, private or hybrid, our IPI cloud solutions are designed to give you the freedom to grow and the confidence that your corporate and customer data is safe. We understand the unique challenges of running a business, and we understand how to assess cloud IT services through this lens.
Whether you need Infrastructure-as-a-Service or Platform-as-a-Service, our professional services team will be on hand to guide you to the right solution for your business.
Ideal for the high-bandwidth, dynamic nature of today’s applications, our SDN solutions offer a secure, manageable and cost effective architecture.
Our Software-Defined Networking comes in three categories:
We offer a highly-resilient SIP trunking service with multiple upstream carriers to protect outbound Voice services and inbound numbers hosted by the largest UK SIP network. Our ‘Voice Connect’ Service connects your IP-enabled PBX/Gateway to the PSTN via high-availability Session Border Controllers using the SIP signalling protocol.
SIP, secure connectivity and cloud services
12 months free SIP rental (non-bundled UK National and Mobile minutes) based on a 36-month contract.
6 months free SIP rental with bundled UK National and Mobile minutes based on 36-month contract.
Free installation on all new Software Defined Networking services – based on minimum 36-month term. Covers New WAN connections and LAN & Wi-Fi Setup.
Get ready for returning to the office or securing your remote workforce.
3 Months free Infrastructure-as-a-Service rental – excluding third party licensing based on 36-month term.
6 Months free Platform-as-a-Service Rental – excluding third party licensing based on 36-month term.
Secure the Hybrid Workforce – Article
At the start of 2020 no one could have predicted the sweeping change to working practices that was afoot. The advent of the UK’s first lockdown in March 2020 forced many organisations to close their doors overnight, propelling them into a new world of homeworking that most were unprepared for. For some, this was unprecedented change, and organisations had to quickly establish procedures and source the technology to enable employees to work remotely.
For employees too, the move to homeworking marked a departure from the norm. Prior to the outbreak, a massive 68% of British employees had never worked from home. For some, homeworking provided a welcome change, presenting a better work-life balance, free from the daily commute. For others, the reality of working from home was exchanging an open-plan office for a kitchen table and homeschooling – a prospect hardly desirable in the long term.
On the whole, this change to working life has largely been viewed as a positive one, with YouGov finding that once the crisis is over, 57% of employees want to be able to continue working from home.
Read the full article on UK Tech News where Natalie Walker, Compliance Standards Manager, elaborates on ways to secure the hybrid workforce.
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
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