Face to face series spanning the north and south of England
Bridging CX innovation and Business Success
Our first IPI Spotlight events were a shining success!
Our speakers delved into the techniques for directly impacting customer satisfaction plus unlocking ROI and cost optimisation. Attendees were provided actionable tips and best practices that can be implemented immediately, leading to improved customer loyalty, higher retention rates, and increased positive word-of-mouth referrals.
We featured a renowned expert in the field, Steve Morrell from Contact Babel, who shared valuable insights into customer drivers and actions that contribute to a personalised customer experience. Attendees gained exclusive access to his expertise and learnt about the latest trends and strategies for 2024.
We were joined by one of our clients, Liberata, who provided a real-life example and practical insights into the process, challenges faced, and the remarkable outcomes achieved by a business that prioritised personalisation.
Whilst networking, attendees visited the CCaaS Demo Suite, an opportunity to see practical demonstrations of concepts discussed during the event from leading CCaaS vendors in Avaya and Genesys, as well as IPI’s ElasticCX CCaaS solution.
IPI Spotlight London
25th January at Chelsea FC, Stamford Bridge
IPI Spotlight Manchester
30th January at Manchester City FC, Etihad Stadium
IPI Spotlight – 25th January 2024
Stamford Bridge, London
IPI Spotlight – 30th January 2024
Ethiad Stadium, Manchester
Meet some of our speakers
Sat Sanghera
Sat is the CEO at IPI. A visionary leader in the technology industry, with a proven track record of innovation and business growth. Sat drives the company’s strategy, underpinned by his passion for building a purpose and people led culture. Under his guidance, IPI continues to build new capabilities to provide clients with Exceptional Customer Contact
Steve Murray
Steve is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over twenty years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.
Annabelle Goymer
Annabelle is the Head of Success here at IPI, specialising in Customer Success, Training and Enablement and Consulting to support clients in achieving their financial and service goals across digital and multi-channel landscapes. Annabelle has over 25 years of experience within the Contact Centre industry across a number of roles including operational leadership, strategy consultant and programme management.
Craig Farley
Craig is the Head of Solution Consulting at IPI. He has over 20 years of experience working in Contact Centre operations and leadership, putting him in the perfect position to advise and consult on the best ways to optimise your current Contact Centre environment.
Steve Morrell
Steve is the Managing Director of ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the UK & US contact centre industries. He has written hundreds of research reports and his opinion on contact centres has been featured on the BBC, ITV, Sky, the Guardian, Forbes.com and the Financial Times. He has also advised the UK government on the effect of offshoring on the UK economy.
