IPI Cloud

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““Everyone involved from IPI was dedicated, supportive and there when we needed them most. It was great to work so collaboratively with the IPI team, as we could ensure that we were always heading in the right direction and that the new implementations would meet our needs. Being able to resolve any hiccoughs together and take a best practice approach across our branches has been invaluable, as we really feel they were invested in the project. The ongoing support and direct contact with IPI, rather than having to navigate via another supplier, has been critical to the success of the project. IPI has been fantastic throughout and we look forward to our continued relationship with the team as we carry on innovating.””

Marc Hints, IT Support Manager, GB Liners

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““IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.””

Mark Sayer, EMIS

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““IPI is one of a small number of key suppliers that we’ve built a long-term partnership with – gaining its role as a trusted advisor due to its capability, innovation, openness and value delivered. We’ve benefited from IPI’s broad expertise across telecoms for a number of years, so when the time came for us to consider the next phase of our contact centre’s evolution, it was only natural to continue our relationship with the team. With a solid understanding of our business and our requirements in the on-premise world, IPI was the right choice to help us take our first steps into the cloud.””

Julian Bond, Head of ICT at Hillarys

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““Working with IPI has been transformative for Motability Operations Ltd’s Contact Centre. Our customer service specialists now feel more empowered and confident in providing exceptional customer service. With IPI’s expertise and support, we’ve improved efficiency and deepened our connection with those we serve. Together, we’re making meaningful strides towards empowering individuals with disabilities across the UK and enhancing their quality of life through accessible transportation solutions.””

Laura Browning, Business Analyst, Motability

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““...we now have a much more enriched platform that provides us with all the necessary tools to support our customers." “Our customers are also telling us how impressed they are with the fact that they can now engage with us via other channels; our voice bots are making a difference!" “I am looking forward to what other Genesys capabilities we can utilise to make our jobs easier and continue to provide the excellent standards of Customer Satisfaction we strive for.””

Liberata Customer Services employees

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““The move to new, cloud-based technologies has enabled us to become more agile and continue to deliver exceptional service to our customers, even during the challenging times of the pandemic. Our collaboration with IPI has given us much greater resilience and peace of mind for maintaining vital communications and lines of business at all times. We see our relationship with IPI as a true partnership that is delivering value to the business and helping us to succeed now and in the future.””

Bryan Raven, Managing Director at White Light