Infrastructure

Powering Next-Gen Customer Experiences

Your resilient IT infrastructure – designed by the contact centre experts.

Cloud

Flexible cloud computing solutions can help your contact centre increase the speed, power and security of your IT infrastructure. And because you only pay for what you need, your computing can flex with your business, either as you scale or as seasonal demands change.

Explore Cloud

IPI JOINS EVERYTHING TOGETHER WITH OUR NETWORK SERVICES.

Connectivity that better serves your applications, telephony and strategy. Resulting in a better experience for your people and your customers.

Connectivity, Numbers and Lines

Expand the potential of your contact centre with optimal connections, numbers and lines. Our consultants can help you understand the options and implement a telephony network that is ready for the future you’re building.

Explore Connectivity, Numbers and Lines

Security

The changing compliance environment is almost as challenging as the evolving threats from online fraudsters and scammers. IPI can help you reduce the potential for attacks, build strong defences and simplify compliance obligations.

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The Heart of your Contact Centre

IPI has partnered with contact centres for decades. We’re a rare breed of tech experts that truly understand the challenges you face and the goals you value.

Our infrastructure solutions help you boost the customer experience, reduce overheads, protect your data, and minimise your compliance risks. IPI delivers the flexible IT environment that empowers your contact centre to achieve more.

Latest Updates

News

PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

6 reasons to move to a cloud contact centre

Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer…

Call and Contact Centre Expo 2020

10th November, 2020

Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.

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““We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable to our business and we look forward to working together to deliver excellence for our employees and patients, and building a long and trusted relationship with IPI.””
Charlie Barrett, Telecoms & Infrastructure Manager

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“IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.”
Steven Dick, Infrastructure Engineer III

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“IPI reacted very quickly to our security token requirement ensuring we were able to work from home as soon as the Government advised that we should do so.”
Bridget Sharman, IT Service Administrator

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“The new infrastructure has gone some way to maintaining and enhancing the service to our business users which is very important to us.”
Booker Tate

IPI is focused on creating intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day.

From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years with an enviable 98.7% customer retention rate.