Deliver Exceptional Service
Even with an intuitive contact centre solution like Genesys Cloud, providing excellent training for your agents is one of the most valuable investments you will make.
IPI’s comprehensive suite of courses combine instructor-led onsite and virtual classes with online self-paced training. Courses are role based and can be tailored to the unique requirements of your contact centre. Our goal is to ensure that every Genesys Cloud user is an expert and well prepared to deliver exceptional service to your customers.
IPI is the only Genesys partner offering a comprehensive and flexible portfolio of training services for Genesys Cloud.
Training and Learning Solutions
On-Line
Online courses enable you to roll out training 24/7 across multiple sites. Learning is self-paced and updated as new features are released so the skills of your agents, supervisors and administrators are kept up to date.
Instructor-Led – Virtual
Instructor-led online courses enable your staff to benefit from hands-on, interactive sessions led by certified trainers.
On-Site
Delivered in person by IPI’s certified Genesys trainers, these courses provide highly interactive, hands-on learning at your own offices.
Train the Trainer
We deliver courses dedicated to helping developing, delivering, and being a great trainer on Genesys Cloud, online or at your offices.
Go Live Support
During and after the first day of a system go-live, our Genesys Cloud trainer can be available to walk from desk to desk offering support to your users throughout the day.
Refresher Training
Refresher training is designed to ensure you get the most out of your investment in Genesys Cloud by up-skilling your staff on the latest updates and features.
“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”
Chris Wane, Senior Planning & Control Analyst – Findel
Latest Updates
News
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
Blog
Contact Centre Crisis Management
Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.
Upcoming Webinar
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
