ElasticCX CCaaS

Our integrated, multi- tenant solution deploys from the cloud and scales automatically.

A cloud- based omnichannel Contact Centre that goes beyond inbound call management and integrates contact management across multiple modern digital channels, such as email, web chat and SMS text messaging.

No code CCaaS offering.

Transforming the way you do business.

Quickly and easily ramp up to the efficiency, cost savings, and optimised productivity capabilities of a modern, fully omnichannel Contact Centre.

How ElasticCX CCaaS can enhance your Contact Centre

  • Flexible and scalable
    Whilst delivering seamless conversations
  • Easy and powerful omnichannel technology
    Making it simple for customers to engage with you whenever and however they choose
  • Feature rich
    Allowing you to choose the system that best meets the needs of your business
  • Integrates with the systems you use today 
    You deserve tools that not only work well, but work well together

See ElasticCX CCaaS in action

See how easy our solution is to navigate. Learn about all of our features from one of our experts.

We will guide you through our solution and advise you on how to get the best for your customer relationship.

request a demo

Reduce capital and operational expenditure with a fully omnichannel Contact Centre

Cloud migration consultancy – Move with confidence

Contact centre technology should empower you to know your customers and intelligently respond to them when and how they prefer. It should enable IT teams to deliver what your business needs with value that exceeds its cost. And it should prepare you for the convergence of artificial intelligence (AI), digital and cloud. If yours doesn’t, it might be time for a change.

When you’re ready to retire your current on-premises contact centre system, the right guide can make navigating the migration journey easier and more predictable. Having an experienced Cloud Contact Centre consultancy team behind you is key to success.

Constantly innovating

Our applications, development and integrations team are continually looking at ways to enhance the Contact Centre platform with advancing software applications to lower enterprise costs and improve customer experience.

“Blah Blah Blah.”

Steve Murray
Head of Applications – IPI

Contact us to find out more

Latest updates

News

 

Company awarded three-star rating in recognition of “world-class” workplace IPI, the Contact Centre specialist, today announced that it has been named as one of the Best Companies to Work for...

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