Our digital payments solution, IPI Cloud PCI, is the enterprise-grade solution that allows you to process payments securely, flexibly and in full compliance with PCI DSS – all while preserving the integrity of your customer experience.
Whether you’re looking to de-scope your environment, modernise payment interactions, or improve agent workflows, IPI Cloud PCI enables compliant, omnichannel payments without compromise.
Defend your business. Protect your customers.
IPI Cloud PCI is designed to protect every payment taken by your agents to deliver a PCI-compliant Contact Centre.
Secure payments. Outstanding service. Total confidence.
Payments are a critical moment in the customer journey. They must be quick, effortless and, above all, secure. With IPI’s Digital Payments, you can ensure PCI DSS compliance while delivering the experience your customers expect.
This cloud-based solution is designed to work with your existing Contact Centre infrastructure and Payment Service Providers (PSPs), helping you simplify compliance, reduce risk, and unlock payment flexibility at scale.
Contact Centres benefit from reduced risk of data theft
Security as standard
Agents never hear or see customer payment information. Through features like DTMF suppression, automated pause-and-resume recording and Pay by Link, cardholder data is removed entirely from your environment.
Omnichannel flexibility
Support secure payments across voice, IVR, SMS, webchat and bot interactions, with a consistent experience for agents and customers alike.
Seamless integration
IPI Cloud PCI works with your existing workflows, Contact Centre systems and PSPs. Maintain what you have or evolve your setup with full support from IPI.
Rapid deployment
Choose the solution that best meets your needs, from pause-and-resume (Pauseable) to advanced DTMF masking. Our expert team ensures your deployment is fast, efficient and futureproofed.
Flexible solutions
Pauseable + Pay by Link
Our IPI-developed pause-and-resume solution automatically manages call recordings at the payment stage. It works directly with the agent desktop and can be extended with Pay by Link to allow customers to complete secure transactions on their own devices via SMS, webchat or bot.
DTMF Suppression
A more comprehensive PCI solution that prevents DTMF tones from entering your environment when customers input card data. Supports omnichannel interactions including speech recognition, digital chat and automated voice flows.
Automated IVR payments
Already using IVR? Our secure cloud solution can protect both existing and new IVR payment journeys. A lightweight API integration ensures card data is routed directly to our secure platform – enabling you to benefit from SAQ-A eligibility and reduced compliance scope without sacrificing CX.
Key benefits
- Reduces PCI DSS scope by removing sensitive data from your environment
- Supports agent-assisted, automated, and hybrid payment experiences
- Enhances customer and agent satisfaction by streamlining the payment process
- Cuts compliance costs and complexity with no need for infrastructure change
- Integrates with existing payment workflows and PSPs
- Backed by expert implementation, training and support
Technology partnerships
CCaaS compatibility
IPI Cloud PCI integrates with a range of leading Contact Centre platforms, including ElasticCX, Genesys Cloud CX, NICE, Five9 and others.
Supported PSPs
Our solution works with a wide ecosystem of PSPs, including:
PayPal, WorldPay, Amazon Pay, Fiserv, Global Payments, Adyen, Stripe, Opayo, GoCardless, Checkout.com, Verifone, Barclaycard, Cardstream, Nuvei, ACI Worldwide and more.
Visit our resources page to find out more
Latest updates
News
IPI and C1 partner to offer IPI's Pauseable PCI compliance solution across North America, supporting secure, automated call and screen recording.
Blog
Artificial Intelligence (AI) is already transforming how contact centers operate. From intelligent routing and real-time sentiment analysis to automated quality monitoring and chatbots, AI is helping organizations increase efficiency and...
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