Voice Biometrics

Your Voice is your Key

Fast, secure and convenient for customers. Voice biometrics provide a smart alternative to clunky multi-factor identification and verification solutions.

Accelerated Verification

Protecting your customers has traditionally meant placing barriers between their needs and your data. Using your customer’s voice as a security factor means you can enhance security and simultaneously reduce the burden on customers to remember another password or security phrase.

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Cut Contact Centre Costs

Your agents’ time is your money. Accelerating the ID&V process means your agents can serve more customers with the same amount of time. That means your business can grow at a faster rate than your contact centre.

Reduce Customer Frustration

All too often, having a robust identification system means forcing your customers to recite several pieces of information or requesting a unique passcode or phrase. Even if customers can remember all the information they need to know, the exchange is slow and frustrating for customers. Voice biometrics accelerates the ID&V process so customers spend less time clearing security and more time getting solutions.

Shrink Call Handling Times

Few things annoy customers more than having to wait. Your customers want answers. And the last thing your agents want is to see average handling times slowly creeping upwards. Using voice biometrics as a security factor means you can reduce the time spent on identification and verification.

Improve Security and Data Integrity

Passwords are problematic. Even if you enforce good password practices, you can’t control how customers remember their passwords, who they share them with or how frequently they re-use passwords. The human voice is far harder to mimic or copy, making it a safe and convenient way to control customer access.

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Authenticate your Customer’s Identity

Our business is dedicated to improving contact centres. We do this by incorporating emerging technologies in convenient packages that enable our clients to adopt game-changing solutions with minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.

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Latest Updates

News

Gtech Selects IPI to Support Contact Centre Operations

IPI secures three-year contract based on extensive Avaya experience 28 September, 2021 – IPI, the contact centre specialist, today announced that Gtech, an independent British designer…

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Blog

Engage Customer feature: Keeping ahead in the cloud

How cloud-based technology is key to contact centre growth The value of the cloud has never been as apparent as it has over the last…

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Video on Demand

 

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market