Pause and Resume

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Remove Sensitive Card Data with Pause and Resume

A cost-effective, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers.

Recognised by Qualified Security Assessors

IPI’s Pause and Resume is a cost-effective, proven mechanism for removing sensitive card data from the call recording estate. Recognised by PCI DSS Qualified Security Assessors (QSAs), it is used by dozens of retail, financial services and government customers across tens of thousands of agent positions.

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Application

IPI’s Pause and Resume offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.

Pause…then Resume

At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.

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Let us Help with Your Credit Card Handling

It is stipulated in the PCI DSS guidelines that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene. Talk to us about our Pause and Resume solution and how it can be easily implemented into your contact centre.

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Latest Updates

News

IPI picks up EMEA Partner of the Year award from Genesys

IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, the global leader in cloud customer experience and…

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Blog

A Checklist for Implementing Speech Analytics

Make Sure That There Is a Simple Search Function IPI's Head of Consulting shares his suggestions for implementing speech analytics, starting with ensuring there is…

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4th March, 2021

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