Pause and Resume

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Remove Sensitive Card Data with Pause and Resume

A cost-effective, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers.

Recognised by Qualified Security Assessors

IPI’s Pause and Resume is a cost-effective, proven mechanism for removing sensitive card data from the call recording estate. Recognised by PCI DSS Qualified Security Assessors (QSAs), it is used by dozens of retail, financial services and government customers across tens of thousands of agent positions.

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Application

IPI’s Pause and Resume offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.

Pause…then Resume

At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.

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Let us Help with Your Credit Card Handling

It is stipulated in the PCI DSS guidelines that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene. Talk to us about our Pause and Resume solution and how it can be easily implemented into your contact centre.

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Latest Updates

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Upcoming Event

 

1st October, 2020

This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.

We migrated our client to our DesktopLive solution, giving the organisation a single vendor for all their IT, including hardware, software and networks. This package includes updates and upgrades, so the team always have fast, secure tools to help them deliver record-breaking performances.

London Theatre Company

Our close partnership with the customer has allowed us to transform their approach to IT. Instead of coordinating multiple vendors to manage their networks, hardware and software, they have a single contact for all IT solutions.

Theatre Company