Genesys Cloud

From the Gold Partner with decades of experience

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Everything in One Place

Empower your agents with a 360-degree view of the customer.

Lightning-Fast Deployment

Deploy in minutes while meeting compliance requirements.

Proven
Availability

Configured with redundancy for ultimate reliability.

Integrates With the Systems You Use Today

You deserve tools that not only work well, but work well together.

Award-winning Genesys Gold Partner

Global INSPIRE Awards

EMEA Partner of the Year

PartnerVision Event

EMEA New Partner of the Year

European Contact Centre & Customer Service

Responding in a Crisis – Best Partnership Solution with Co-op/Genesys

Co-op Partner Awards

‘Succeed Together’ Award Winner

CCA Excellence Awards

Outstanding Technology Collaboration – with Studio/Genesys

Genesys Race to the Cloud

No.1 EMEA Winner – Cloud Migration

Deliver exceptional customer experiences with Genesys Cloud

Move to the cloud with zero Genesys Cloud fees for up to 12 months, plus you can benefit from free consultancy, free eLearning and much much more.

What are you waiting for? Go on…find out more.

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Genesys Training

Genesys Cloud Makes Relationships Simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Enable Self-Service

Including voice enabled IVR, in-queue call backs, notifications and reminders, web-chat and AI enabled chatbots

Automate Outbound Dialling

Accurately predict agent availability, pace outbound volume and filter out unproductive calls. Execute proactive campaigns that keep agents productive, costs low and contact rates high

Workforce Optimisation

Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more

Robotic Process Automation

Automate routine tasks with an RPA Digital Agent, significantly
increasing operational efficiency and profitability

Voice of the Customer

Understand the voice of the customer with post-call surveys through to sophisticated speech analytics and voice biometrics

WebRTC Softphone

Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech

Wallboards

Improve performance and boost morale through engaging visual displays of real time calling stats, KPI information, and goals

VLS

As lockdown was instructed, VLS quickly engaged us to review cloud UC and Contact Centre options to enable their team to work remotely. Within 2 weeks they were working seamlessly on the cloud.

HODGE BANK

Watch how IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution offers. This cloud solution ensured Hodge Bank could continue to deliver excellent customer service during lockdown.

Helping Its Customers When They Need It Most

Co-op was caught in the jaws of a demand-resource squeeze and needed a solution that would enable it to effectively mobilise its contact centre team to work from home to cope with demand from existing and new services and be able to help its members, customers and wider communities more effectively.

Read the Case Study

Genesys Customer Assurance Programme

When you’re ready to retire your current on-premises call centre system, the right guide can make navigating the migration journey easier and more predictable.

Learn how our 5-step cloud migration process can make your journey to Genesys Cloud quick, efficient, and painless.

Transition from Avaya to Genesys Cloud

During the migration process, IPI take control of your Avaya contact centre infrastructure and support requirements. This ensures a seamless transfer from your current platform to Genesys Cloud, with no interruption to customer service.

Customer Experience Leadership
During Covid-19

Read the MyCustomer, ‘CX Leader of the Year’ report, which examines how leading customer experience programmes and managers adapted during the pandemic – and what we can learn from them.

CX Blueprint

The CX Blueprint Builder makes it easier to determine exactly what you need in your contact centre. Build your ideal solution and provide your team with the tools and technology they need to better serve your customers.

See the Genesys Cloud Platform in a Personalised Demo Now

Get answers to your questions about Customer Experience and how to manage your interactions smoothly and efficiently.

Our experts will guide you through our solution and advise you on how to get the best for your customer relationship.

Under normal circumstances, IPI and Genesys’ speed of delivery would be impressive, but bear in mind that at the time of the system’s migration our teams were dealing with a surge in enquiries across the business – via phone, email and social media. During these unprecedented times, our new cloud-based system from Genesys has enabled us to carry on helping our customers when they need it most. Without IPI and Genesys’ exceptional support, continuing business as ‘normal’ would have been near-impossible, let alone carrying out our additional outreach activities to help vulnerable members of our local communities.

Adrian Morley, Operational Change and Integration Manager

The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…

Jonathan Evans, Technology Transformation Manager

“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI have been one of our longest-standing technology partners, and over the past ten years, their support, knowledge and expertise have been invaluable. Not only has the team been able to comprehensively manage over 2,000 PBXs across a highly complex estate while maintaining a high level of engagement with us, but just as importantly, IPI’s integrity and values are aligned to our business success which goes a long way to strengthening our partnership.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.”

Andy Cole, General Manager

At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.

Jonathan Evans, Technology Transformation Manager

I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.

Harvey Gill, Head of IT

We continue to be very excited with the IP Integration partnership as they work closely with our Genesys teams delivering on our collective mission of delivering exceptional customer contact through the Genesys Cloud solution. What helps drive their success is that IPI are truly able to add value around the Genesys portfolio both through their application integration expertise and operational consulting that explicitly highlights the value to customers of partnering together.

Mickaël Lefebvre, PureCloud Channel Sales EMEA Director