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Recent Posts

  • 10 ways call deflection can reduce call volumes
  • Omnichannel Customer Experience in the Travel Industry During the Pandemic
  • IPI’s Accreditations: Security, Quality and Environment
  • Contact Babel UK Contact Centre Verticals: Utilities
  • The Changing Face of the Contact Centre – One Year On

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IPI

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.

IPI offers industry-leading contact centre solutions, as well as our own portfolio of applications. IPI solutions – available in the cloud, on-premise or as a managed service – cover every component of the contact centre, from integration, unified communications, networking, workforce optimisation, compliance and security, right up to conversational AI, speech analytics and voice biometrics. IPI also offers a range of consultancy and professional services as well as devOps support, delivered by its highly accredited team of contact centre experts.

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