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  • The Future of the Contact Centre
  • Contact Centre Crisis Management
  • Managing Workforce Engagement During COVID-19
  • Managing quality during a crisis
  • Covid-19: how to prepare your contact centre when emergency strikes

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IPI is focused on creating intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day.

We have an enviable customer retention rate of 98.7%, with more than 300 customers and 55,000 agents using an IPI solution, which demonstrates our unparalleled pedigree.

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  • Contact Centres
    • [Row]
      • Consultancy
        • Business Continuity Consultancy
      • Custom Development
      • Avaya
      • IPI PureCloud – Genesys
        • Genesys Training
      • [Row]
        • Self-Service
          • Chatbots and AI
          • Speech Self-Service
            • Notification Automation
            • In-Queue Call Back
            • Automated Call Routing
            • ID&V
          • Telephone Surveys and Feedback
        • Automation
          • Digital Agent/RPA
          • Chatbots and AI
          • Notification Automation
          • Telephone Surveys and Feedback
          • Pause and Resume
        • WFO
          • Workforce Management
          • Call Recording
          • Analytics – Speech and Text
          • Interactive Wallboards
        • Security and Compliance
          • ID&V
          • Call Recording
          • Pause and Resume
          • PCI DSS
          • Voice Biometrics
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    • Meetings and Collaboration
    • Phones and Devices
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    • Cloud
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  • Why IPI?
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  • How to get in touch
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  • Contact Centres
    • Consultancy
      • Business Continuity Consultancy
      • Back
    • Custom Development
    • Avaya
    • IPI PureCloud – Genesys
      • Genesys Training
      • Back
    • Self-Service
      • Chatbots and AI
      • Speech Self-Service
        • Notification Automation
        • In-Queue Call Back
        • Automated Call Routing
        • ID&V
        • Back
      • Telephone Surveys and Feedback
      • Back
    • Automation
      • Digital Agent/RPA
      • Chatbots and AI
      • Notification Automation
      • Telephone Surveys and Feedback
      • Pause and Resume
      • Back
    • WFO
      • Workforce Management
      • Call Recording
      • Analytics – Speech and Text
      • Interactive Wallboards
      • Back
    • Security and Compliance
      • ID&V
      • Call Recording
      • Pause and Resume
      • PCI DSS
      • Voice Biometrics
      • Back
    • Back
  • Unified Comms
    • Meetings and Collaboration
    • Phones and Devices
    • Back
  • Infrastructure
    • Cloud
    • Connectivity, Numbers and Lines
    • Security
    • Back
  • Support & Services
    • Support
    • Managed Services
      • IT as a Service
      • Back
    • Back
  • Why IPI?
    • CSR
    • Partners
    • Our Customers
    • News & Articles
    • Resources
    • Events
    • Back
  • How to get in touch
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