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Avaya Triage Week

Talk to the people who know Avaya inside out – No sales pitch. Just answers from our highly accredited Avaya technical experts.
When: Tuesday 10th June – Friday 13 June
Where: On-line

Avaya Triage Week is your chance to speak with our expert ‘clinical consultants’ about the operational symptoms you’re experiencing with your Avaya environment.

Whether it’s outdated WFM, disconnected reporting, integration roadblocks or dialler fatigue, we’re here to diagnose and prescribe practical, proven solutions.

Each morning from 9am – 1pm, you can book a private 25-minute session with one of our clinical consultants for a personalised assessment and guidance.

Bring your symptoms.

We’ll help you plot a recovery path with real-world strategies for migrating to cloud.

And it’s not just about fixing what’s broken. Cloud platforms can also unlock powerful new capabilities: smarter automation, real-time data, unified desktops, AI-enhanced journeys, and easier integration with the rest of your tech stack. We’ll show you what more is possible once you make the move.

See the available triage sessions below and book your appointment now!

Drag the bar from left to right to show possible symptoms and potential prescriptions.

Triage clinic 1

WFM, QM & Recording in Critical Condition

Book your appointment now

Triage clinic 2

Reporting fatigue: Treating visibility loss in the contact centre

Book your appointment now

Triage clinic 3

The integration headache: AI-powered Integrations

Book your appointment now

Triage clinic 4

Dialler
Health Check

Book your appointment now

Clinical Consultants

Gerard McGlynn

WEM Consultant

Craig Farley

Head of Solutions Consulting

James West

Senior Technical Consultant

Paul Malen

Network Solutions Consultant

Rhys Turner

WEM Consultant

Rob Moore

Solutions Consultant

Louie Malatesta

Development Manager