When: Tuesday 10th June – Friday 13 June
Where: On-line
Avaya Triage Week is your chance to speak with our expert ‘clinical consultants’ about the operational symptoms you’re experiencing with your Avaya environment.
Whether it’s outdated WFM, disconnected reporting, integration roadblocks or dialler fatigue, we’re here to diagnose and prescribe practical, proven solutions.
Each morning from 9am – 1pm, you can book a private 25-minute session with one of our clinical consultants for a personalised assessment and guidance.
Bring your symptoms.
We’ll help you plot a recovery path with real-world strategies for migrating to cloud.
And it’s not just about fixing what’s broken. Cloud platforms can also unlock powerful new capabilities: smarter automation, real-time data, unified desktops, AI-enhanced journeys, and easier integration with the rest of your tech stack. We’ll show you what more is possible once you make the move.
See the available triage sessions below and book your appointment now!
Drag the bar from left to right to show possible symptoms and potential prescriptions.
Triage clinic 2
Reporting fatigue: Treating visibility loss in the contact centre


Clinical Consultants
Gerard McGlynn
WEM Consultant
Craig Farley
Head of Solutions Consulting
James West
Senior Technical Consultant
Paul Malen
Network Solutions Consultant
Rhys Turner
WEM Consultant
Rob Moore
Solutions Consultant
Louie Malatesta
Development Manager