Avaya Contact Centre Optimisation

Transform your Avaya experience with IPI.
From the UK’s most accredited Avaya Diamond partner.

Evaluate. Support. Refine. Optimise.

We can help you maximise the potential of your investment.

Wondering if your Avaya investment or current Avaya Partner could achieve more? Our consultants can help you unlock value and improve the customer experience.

One of the largest Avaya technical teams in the UK

Our award-winning team has experience with hundreds of contact centres across multiple industries.

20 years' investment in Avaya technology skills and contact centre operations

We can ensure you’re not being overcharged or under supported.

We support over 300 Avaya contact centres and 55,000 agents handling 4 million daily transactions

IPI can also help you optimise your Avaya licensing.

Achieve Optimal Infrastructure and Operational Performance

Many companies invest heavily with Avaya technologies and platforms but fail to achieve optimal infrastructure performance. This leads to inefficiencies and lost potential.

IPI manage your Avaya support while analysing and optimising your solution. This ensures a seamless continuation of operations while we uncover significant gains in operations, costs, and experience.

While contact centre technology is our focus, we know that the key to success is to align your people, processes and platform, so that every element works in harmony.

Complete the form today or give us a call.

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Read Our Customer Stories

Digital Transformation

By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.

view case study

Mission Critical Operations

As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and future-proof infrastructure across all its sites.

view case study

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“Implementing not one but two new contact centre solutions all whilst working remotely for the first time was something we never thought would be possible. Delivering the end solution with IPI during lockdown enabled us to continue to support both our existing customers and a whole new set of customers in home-schooling parents at a very critical time for education, whilst also making us resilient for the future.”
Zoe Router, Customer Service Director, Findel

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“Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered. ”
Steve Joyner Managing Director - UK & Ireland

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“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”
Martin Nall – Head of IT

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“IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.”
Steven Dick, Infrastructure Engineer III

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““The support offered by IPI has been second to none. We are all operating in unprecedented times and IPI has ensured through its robust business continuity solutions, that we maintain ‘business as normal’ for our customer base.””
Steve Brookman, Head of Platforms

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“IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.”
Omar Abu-Rish, Securitas Operations Centre Manager

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.

IPI offers industry-leading contact centre solutions, as well as our own portfolio of applications. IPI solutions – available in the cloud, on-premise or as a managed service – cover every component of the contact centre, from integration, unified communications, networking, workforce optimisation, compliance and security, right up to conversational AI, speech analytics and voice biometrics. IPI also offers a range of consultancy and professional services as well as devOps support, delivered by its highly accredited team of contact centre experts.