AI and automated technology has become a crucial aspect of the customer service that financial services organisations have to offer. The pandemic saw an accelerated adoption of these technologies yet delivering an exceptional customer service through the likes of AI comes with new and expanding security regulations. IPI’s Legal Counsel, Amy Chesson, discusses what this means from a contact centre point of view and how to successfully navigate this year’s rules and regulations.
Read the full article on Global Banking and Finance Review for advice and to understand the opportunities that AI technology can bring to your business.
Amy is Legal Counsel here at IPI and has been a qualified solicitor for over 10 years. Amy has experience in private practice and in-house in the luxury, energy and tech sectors.
