Our partners help us to provide our clients with services and solutions that empower them to deliver best-in-class service.
We are continuously assessing and improving our approach and mindset, with input and involvement from every member of the IPI team. We are constantly challenging ourselves to improve our service and provide the highest standards to meet or exceed the needs and expectations of our clients.
Genesys
Partnering with Genesys helps us deliver seamless omnichannel customer journeys and build lasting relationships. Making relationships simple…
Avaya
As Avaya’s longest standing Diamond partner, we can offer open, converged and innovative solutions. Deliver on the Expectations of your Customer….
Verint
Verint helps us to provide workforce engagement solutions with the highest customer satisfaction ratings in the industry. Efficiently plan resource, evaluate quality, and analyse voice and text interactions…
Dubber
Our partnership with Dubber, enables us to provide hosted PCI compliance solutions for contact centres. Hosted Solution for Rapid Deployment…
Microsoft
Our top tier partner status with Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge…
Helping to organise the world’s information and make it universally accessible and useful….
Gamma
Our partnership with Gamma provides voice, data and mobile services for the business market…
VMWare
Our partnership with VMware helps to streamline the journey for organisations to become digital businesses…
Fortinet
Fortinet helps us to deliver broad, truly integrated, high-performance security across the IT infrastructure. Defending Data – Empowering Business…
Customer Experience Champions.
For over 2 decades, we have been championing great customer experiences for some of the UK’s biggest brands. Our clients and partners value us for our partnership ethos: if it doesn’t work for you then it doesn’t work for us. We are driven by our passion for integrity, ownership, energy and innovation.
Contact us to find out more
Latest updates
News
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
Blog
The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
