IPI’s flagship automated pause and resume functionality, Pauseable by IPI, available through NICE’s online marketplace to offer customers unique compliance protection
10th April 2024, London – IPI, the Contact Centre specialist and solutions provider, today announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. IPI is now a named partner on NICE’s DEVone Ecosystem programme and Pauseable is available within CXexchange, an online global community of carefully selected third-party applications which complement NICE CXone’s inbuilt capabilities.
Pauseable is the latest addition to CXexchange and offers customers, for the first time, the ability to automatically “pause” and “resume” recording during the payment process or when collecting sensitive data in business applications external to the NICE CXone environment.
The solution requires no manual intervention by the user and automatically stops recordings based on events or triggers within third party systems and applications. By removing sensitive card data from the call and screen recording estate, Pauseable helps customers to achieve compliance with PCI DSS.
“We are delighted to be a part of NICE’s partner ecosystem and offer access to Pauseable to a new breed of customers,” said Stephen Murray, Director of CX Solutions at IPI. “Pauseable provides a unique capability on CXexchange to help support customers in their secure payment journeys. We look forward to seeing how the partnership develops over time and the impact our solution has on NICE CXone’s customers.”
NICE CXone is a complete cloud-native CX platform from Gartner Magic Quadrant leader NICE that delivers seamless AI-infused experiences, ensuring that every customer journey is connected, intelligent, and complete. It is the latest CCaaS platform to offer Pauseable as an accredited third party application.
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI or visit https://ipintegration.com/.
Press contacts
Eleven Hundred Agency
ipi@elevenhundredagency.com
Stephen is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over 20 years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.
