IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations migrate their contact centre operations to the cloud
21 February 2024, London – IPI, the Contact Centre specialist and solutions provider, today announced that it has been accredited with the new Avaya Experience Platform cloud specialisation. As the first client-facing Avaya partner to receive this accreditation in the UK, IPI is in the ideal position to help organisations migrate their contact centre operations to Avaya’s feature-rich, cloud-based platform.
Avaya Experience Platform empowers organisations to access omnichannel voice and digital channels – as well as AI and other cloud-based capabilities – while leveraging their existing on-premises infrastructure for voice routing, call handling, and more.
This cloud specialisation reflects IPI’s ability to sell, design, deploy and manage the Avaya Experience Platform, while it also recognises its developer capabilities. An Avaya Diamond Partner, IPI is Avaya’s longest serving top tier partner in the UK, with a relationship than spans more than 20 years.
Further strengthening this partnership, IPI has also announced that its SIP trunking service, IPI SIP Connect, has been integrated into the Avaya Experience Platform and is now available to all platform users. IPI SIP Connect provides Avaya cloud users with a flexible way to extend and manage their voice networks, efficiently connecting customers as well as remote and office-based agents to the platform, to ensure the best possible customer and employee experience. Leveraging multiple upstream carriers and including disaster recovery and network call control capabilities, this highly-resilient service has been designed to minimise downtime and prioritise voice quality.
“IPI has deep experience of Avaya contact centre environments together with a tremendous track record of steering companies through complex digital transformation programmes,” said Alison Hastings, Senior Director and Channel Leader for Avaya UK and Ireland. “This latest partner accreditation and voice service integration reflect IPI’s position at the very forefront of the UK contact centre industry and we are excited to see how this latest chapter in our relationship progresses.”
“The Avaya Experience Platform is an exciting option for organisations which want to drive new efficiencies while at the same time boost the experience of their customers and agents,” said Dave Glasgow, Strategic Partnerships Director, IPI. “Available as either a cloud-based or hybrid solution – and with an impressive range of automation and personalisation options – this flexible platform enables organisations to choose a solution that meets their requirements both now and in the future.”
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI or visit https://ipintegration.com/.
About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organisations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact centre and communications solutions power immersive, personalised, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at http://www.avaya.com.
Press contacts
Sarah Hankins / Jacqueline Booker
Eleven Hundred Agency
IPI@elevenhundredagency.com
Dave has been part of the IPI family since its inception, since his time as Divisional Director at ML Integration. Taking up the Sales Director role initially, Dave moved into his current role as our Strategic Partnership Director in 2020 and owns P&L responsibility for the Systems PGO. Here, Dave uses his 25+ years of experience in Contact Centre sales to focus on bringing additional value and revenue streams to IPI, and manages IPI’s relationships with our key strategic partners. In September 2020, Dave led the campaign to IPI becoming Genesys’ EMEA Partner of the Year.
