We design and deliver cloud Contact Centre solutions that enhance customer experiences, improve operational efficiency, and empower your teams.
Whether you’re moving to Genesys Cloud, Avaya, or ElasticCX, our team of experienced consultants, architects, and engineers has the expertise to make your migration smooth and successful.
Cloud Contact Centre Solutions
Designed for Your Business
You’re facing risk and cost every day that you stay on-premise. It’s harder and more expensive to adapt to meet the changing needs of your customers.
Experts in Contact Centre as a Service (CCaaS)
Technology alone doesn’t solve Contact Centre challenges; it’s how you apply it that drives real impact. We understand the operational realities of running a Contact Centre and how to make advanced software work to its full potential.
By focusing on your current challenges and future goals, we help you turn Contact Centre technology into a strategic enabler, delivering measurable results and maximising return on investment.
Strengthen your employee and customer experiences with cloud Contact Centre technologies for SME and enterprise.
ElasticCX
Built to be ‘business user’ friendly, allowing the operation to control omnichannel customer orchestration.
ElasticCX (our own Contact Centre as a Service platform) provides organisations of any size with access to next-generation AI-powered Contact Centre capabilities. Designed to remove the barriers typically associated with rapidly deploying Contact Centre technology, at any scale.
Genesys Gold Partner
Genesys Cloud – phone, email, chat, and more – all through a single, simple interface. Move your Contact Centre to Genesys Cloud for unprecedented connectivity and a 360° view of the customer.
Genesys Cloud CX is ready for use with outbound campaigns and includes a host of advanced features, including workforce optimisation, AI, speech recognition and chatbot.
Avaya Edge
With one of the UK’s largest teams of Contact Centre certified engineers across Avaya’s full portfolio, we are best placed to manage and extend your Avaya investment and recommend new capabilities.
Our experienced consultants, architects and developers can build integrations with your CRM and in-house apps, and also develop additional functionality.
Cloud Transformation to Empower Your Business
The right Contact Centre solution should help you truly understand your customers and respond to them intelligently, on their terms. It should empower IT to deliver agile, cost-effective solutions that align with business needs. And it should prepare you for what’s next: AI, digital channels, and the full potential of cloud.
If your current system isn’t doing that, it may be time to evolve.
We’re here to make your cloud transformation simple, smart, and successful.
Implementing the right technology and migration path for your Contact Centre
Our team of consultants have a strong Contact Centre background, bringing deep industry expertise to recommend solutions that align with your business goals and deliver meaningful outcomes.
Key Benefits of Cloud Transformation
Enable Self-Service
Make it easy for your customers to find answers to their questions and solve their problems quickly.
Automation
Improve the customer experience and reduce pressure on your agents.
Workforce Optimisation
Shine a light on the needs of your agents, customers, and organisation to give you a clear path to optimal resourcing.
Voice of the Customer
Understand the voice of the customer with post-call surveys through to sophisticated speech analytics and voice biometrics.
Omnichannel
Your customer can connect with you on any channel, your system will recognise that customer, and then route them to the best agent or support personnel.
Work From Home (WFH)
Easy to deploy a work-from-home or flexible working policy where your systems can be accessed from anywhere and at any time.
Security and Compliance
Built-in security features, including application role-based authentication. Meet compliance standards and simplify your requirements while enhancing the customer experience.
Highly Flexible
Upscale and downscale in real time as and when you need it.
Accelerate interactions and transform the agent experience.
Accelerate Your Cloud Migration With Our Proven Roadmap
Our consultants have helped numerous Contact Centres migrate to a comprehensive cloud solution. We have refined our methodology and optimised our approach to make cloud transformation straightforward and seamless.
Our proven 5-step process:
Evaluate
Design
Plan
Migrate
Improve
Resources
Migrate to Cloud with IPI
How we helped The Co-Op migrate to Genesys Cloud
What Our Clients Say
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
EMIS
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
Customer and Insights Senior Manager at Northern Ireland Water
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
Technology Transformation Manager at Hodge Bank
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
Communications Manager at DialAFlight
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
Connect Services Manager (Data & Voice)
Latest News & Blogs
News
IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
Blog
AI in Contact Centres is transforming customer experience but on-premise platforms are being left behind. Discover why cloud-native systems are the key to delivering intelligent, AI-driven service.
Upcoming Event
1st October, 2025
AI: The Next Evolution of Heroism is an immersive, one-day event. Through live demos, expert discussions, and real-world stories, you’ll discover how to lead AI transformation from the inside out.
