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G-Cloud 13

Crown Commercial Services

(RM1557.13)

Building upon the benefits of the previous G-Cloud framework, including:

    • access to multiple suppliers and cloud services
    • quick and easy route to market
    • access to the latest cloud technology and innovation

Cloud hosting, software and support for the entire public sector.

The G-Cloud 13 framework gives public sector (and other registered, adjacent industries) quick, simple and direct access to specialist suppliers like IPI to provide access to IPI Cloud solutions, software and support services.

Benefits of contracting with us

  • Direct access to suppliers to support your organisation’s digital transformation journey
  • Realise savings by migrating to lower cost, more efficient technologies
  • Quick, cost-effective procurement process by contracting under pre-agreed terms and conditions
  • Contract under simple agreements with flexible contract lengths
  • No requirements for OJEU, ITT, RFPs or contract negotiated
  • Easy communications between suppliers and buyers
Lot 1:

Cloud hosting

Cloud platform or infrastructure, which allows buyers to deploy, manage and run software, and provision and use processing, storage or networking resource

Lot 2:

Cloud software services

Applications which are accessed over the internet and hosted in the cloud

Lot 3:

Cloud support services

To help set up and maintain cloud software or hosting services. Includes Cloud migration planning, set up and migration, security services, quality assurance and performance testing, training, ongoing support

What next?

Contact us for advice on procuring through the G-Cloud 13 framework, and we can help you begin your digital transformation.

ns2 framework

Visit our resources page to find out more

“IPI is one of a small number of key suppliers that we’ve built a long-term partnership with – gaining its role as a trusted advisor due to its capability, innovation, openness and value delivered. We’ve benefited from IPI’s broad expertise across telecoms for a number of years, so when the time came for us to consider the next phase of our contact centre’s evolution, it was only natural to continue our relationship with the team. With a solid understanding of our business and our requirements in the on-premise world, IPI was the right choice to help us take our first steps into the cloud.”

Julian Bond, Head of ICT at Hillarys

“Working with IPI has been transformative for Motability Operations Ltd’s Contact Centre. Our customer service specialists now feel more empowered and confident in providing exceptional customer service. With IPI’s expertise and support, we’ve improved efficiency and deepened our connection with those we serve. Together, we’re making meaningful strides towards empowering individuals with disabilities across the UK and enhancing their quality of life through accessible transportation solutions.”

Laura Browning, Business Analyst, Motability

“Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs.”

Top 10 UK University

“Ask Me has successfully completed in excess of 350,000 Customer Satisfaction surveys and provided valuable insight to allow us to enhance our service approach.”

Leading Global Car Manufacturer

“Send Me allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases.”

Multinational Fulfilment Agency

“Where previous suppliers have failed, IPI has succeeded, quickly and seamlessly implementing a solution that has already benefited our organisation. IPI has delivered from the off, providing valued consultation and a solution that exceeded all expectations, to create the experience our customers and staff deserve. Without IPI’s hard work and dedication, we would have struggled to make it through our peak period.”

Travel Company

Latest updates

News

 

Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.

Blog

 

The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.

Upcoming Event

 

4th February, 2025

Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.