The world of finance is turning digital. Today, 93% of the population has embraced online banking, whilst a quarter of British adults have an account with a digital-only bank. Has your finance Contact Centre made the move?
How we can help you to optimise your finance Contact Centre
Keeping ahead of the latest trends and satisfying customer demand is essential to the fast-paced finance industry. We can help you balance the demands of a digital transformation programme by delivering a compliant and secure system that meets the needs of your customers.
Inflexible legacy systems
Out-of-date systems can account for significant issues with agent productivity, customer experience and TCO. To make migrating to a new cloud system as frictionless and cost-effective as possible, we provide AI, automation and integration services.
Digital transformation
Whether evolution or revolution is your strategy, we ensure end-of-life technologies are replaced with innovative and reliable solutions that deliver the features and benefits you need.
Protecting your customers’ financial health
First contact resolution
Investment in FCR brings significant short- and long-term benefits. Anticipating needs and delivering customers to the most appropriate resource quickly pays dividends in increasing revenues and reducing customer churn.
Competitive advantage
Consumer-driven business strategies and staying ahead in a multi-channel world can make or break a financial organisation. We can help you take all the steps necessary to stay ahead of the competition and enable you to attract and retain customers.
Driving innovation securely
Security & compliance
Having a secure environment means you tick many compliance boxes, as well as creating a great service for your customers. Our intelligent security solutions are designed to simplify your compliance requirements.
Genesys Cloud Contact Centre
We were rapidly able to deploy the full benefits of Genesys Cloud CX to allow for a new Contact Centre solution that included the ability for agents to work remotely.
Consultancy services for Finance
Driving change within the financial services industry need not be taxing. IPI’s team of dedicated consultants can work closely with you to optimise your Contact Centre, delivering a better experience more suited to your digitally-enlightened customer base.
Contact us to find out more
Latest updates
News
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
Blog
The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
