Expanded availability gives Amazon Connect customers greater choice in securing payments across voice and digital customer journeys
London, UK, 24 August 2026 – IP Integration (IPI), the contact centre specialist and solutions provider, today announced the expanded availability of its Cloud PCI secure payment suite on AWS Marketplace, building on the launch of Pauseable on the platform in November 2025.
The expansion gives Amazon Connect customers access to a broader range of Cloud PCI capabilities through AWS Marketplace, enabling organisations to secure different payment journeys while reducing exposure to sensitive cardholder data and supporting compliance with the Payment Card Industry Data Security Standard (PCI DSS). It follows IPI’s commitment in 2025 to make more of the Cloud PCI suite available to Amazon Connect customers.
Cloud PCI brings together four modular capabilities – Pauseable, Agent Pay, Pay by Link and AVA & IVR Assist – designed to protect payment data across live voice, digital and self-service interactions. By extending the suite available through AWS Marketplace, organisations can select the payment capabilities that best fit their customer journeys and operational requirements.
As organisations continue to respond to PCI DSS v4 requirements and increased scrutiny around the handling of payment data, securing payments without adding friction to the customer experience remains a priority. Cloud PCI is designed to embed security into the interaction itself, helping organisations reduce PCI scope while maintaining a seamless experience for customers and agents.
“Payment security shouldn’t dictate the customer journey,” said Stephen Murray, Director of CX Solutions at IPI. “Customers expect to be able to pay in the way that works for them, whether that’s during a conversation with an agent, through a digital channel or using self-service. Cloud PCI gives organisations the flexibility to support those different experiences while keeping sensitive card data out of the contact centre environment and reducing the burden of PCI compliance.”
The Cloud PCI suite comprises four modular capabilities designed to secure different payment scenarios:
- Pauseable: Automatically pauses and resumes call and screen recording when sensitive information is being captured, removing card data from the recording estate and helping organisations reduce PCI DSS scope.
- Agent Pay: Enables secure payments during live voice interactions via key-pad or AI-powered speech recognition without exposing card data to agents or internal systems.
- Pay by Link: Enables secure digital payments via links delivered across channels including SMS, email and webchat, with payment data isolated from the contact centre environment.
- AVA & IVR Assist: Supports agent-free payment capture via AI-powered bots or IVR, reducing PCI exposure while enabling scalable self-service.
Together, these capabilities allow organisations to apply the appropriate payment method at different points in the customer journey while maintaining a consistent approach to security and compliance.
Cloud PCI is available under two licences – Standard and Premium. The Standard licence includes Agent Pay which supports key-pad and AI-powered speech recognition capture methods, while the Premium licence also includes Pay by Link capability for omni-channel payments. Pauseable remains available as a standalone solution.
Customers purchasing Cloud PCI through AWS Marketplace benefit from a streamlined purchasing experience spanning procurement, onboarding and in-life billing, with eligible organisations able to use committed AWS spend towards their purchase.
Murray continued: “When we first brought Pauseable to AWS Marketplace, we committed to extending the Cloud PCI capabilities available to Amazon Connect customers. This expansion delivers on that commitment and significantly broadens what organisations can access through the platform. It’s another step towards making secure payment technology easier to adopt and manage within the contact centre.”
To discover Cloud PCI on AWS Marketplace, click here.
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative contact centre, cloud and connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI or visit https://ipintegration.com/
Stephen is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over 20 years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.
