London, UK, 14 July 2026 – IP Integration (IPI), the contact centre specialist and solutions provider, today announced the availability of its secure payment solution, Cloud PCI, on Genesys AppFoundry, the solutions marketplace for customers operating across all Genesys platforms. Cloud PCI delivers enterprise-grade secure payment capabilities through four core modules: Pauseable, Pay By Link, Agent Pay and IVR Assist, ensuring full compliance with the Payment Card Industry Data Security Standard (PCI DSS).
As organisations face increasing pressure to meet PCI DSS v4 requirements, alongside closer scrutiny of how payment data is handled across customer interactions, the availability of Cloud PCI within the Genesys ecosystem offers a more integrated approach to payment security. By embedding secure payment architecture directly into the interaction layer, organisations can isolate sensitive cardholder data, reduce the scope of PCI compliance and maintain a consistent customer experience across channels.
“For many organisations, the point of payment is where customer trust is either reinforced or lost,” said Steve Murray, Director of CX Solutions at IPI. “Cloud PCI enables organisations to take control of that moment, removing sensitive data from their environment and reducing PCI scope without interrupting the customer experience. It also ensures organisations retain full visibility across interactions, supporting quality assurance, analytics and AI insight that are often lost through traditional compliance approaches.”
The Cloud PCI suite comprises four modular capabilities designed to secure different payment scenarios:
- Pauseable: Automatically pauses recording and data capture at the point of payment, preserving full conversation insight while maintaining compliance
- Agent Pay: Enables secure live voice payments without exposing card data to agents or internal systems
- Pay by Link: Delivers secure payments via digital links across SMS, email and webchat, with data fully isolated
- IVR Assist: Supports agent-free payment capture via IVR, reducing PCI exposure and enabling scalable self-service
Together, these capabilities allow organisations to apply the right level of control at each stage of the customer journey, while maintaining a consistent compliance posture.
The solutions are available under two licences – standard and premium – with each providing access to different modules. The standard licence includes Agent Pay and Pay-by-link, while the premium licence also includes IVR Assist. Pauseable will remain available as a standalone solution.
As a Premium Application, Cloud PCI integrates with Genesys Cloud CX™ and can be provisioned directly through the Genesys administrative portal, allowing rapid deployment and centralised billing.
Murray continued, “As an organisation, we’re focused on continuously evolving our solutions to help clients realise value more quickly. Bringing Cloud PCI to AppFoundry marks the start of a broader commitment, with further innovations planned to expand our presence on the platform in the months ahead.”
To learn more about the specific features and benefits of Cloud PCI on AppFoundry, visit here.
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative contact centre, cloud and connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI or visit https://ipintegration.com/
Stephen is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over 20 years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.
