We have been Avaya’s top tier partner for over 20 years and have both one of the largest and highly accredited Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from legacy Nortel systems and outbound dialling to the very latest WFO, AEP, AI and One Cloud capabilities.
Your Avaya partner for innovation
We were the first Avaya partner to deliver webchat and video calling on the platform. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, we remove the barriers of integration between legacy business software applications and the CCaaS API world.
Evaluate. Support. Refine. Optimise.
We can help you maximise the potential of your investment.
Wondering if your Avaya investment or current Avaya partner could achieve more?
Many companies invest heavily with Avaya technologies and platforms but fail to achieve optimal infrastructure performance. This leads to inefficiencies and lost potential.
Our consultants can help you unlock value and improve the customer experience.
Our proven consulting methodologies will help you unlock value and improve your customer experience
Expert support. Perpetual improvement.
As an Avaya Diamond partner with a vast amount of Avaya-certified engineers, we have the depth of talent, as well as the time-honed processes, to meet any challenge your Contact Centre might face. Our proactive monitoring capabilities mean that we can often resolve issues before you know there’s a problem.
Our mission is to keep on developing and delivering cutting-edge services and applications to match the needs of your business and your customers
Avaya OneCloud CCaaS
Connect everything – voice, chat, messaging and social for the Everything Customer. Synchronise employees, resources, insights, processes and knowledge across the entire organisation to maximise performance and build brand advocacy, all served from a hassle-free, always-on, secure cloud.
Make every experience as seamless and connected as possible
Assets
Amplify performance. Streamline costs.
Our Avaya Support and Optimisation programme – We start with a complete audit of your Avaya estate, contact centre operations and technologies. Our consultants look for opportunities to streamline processes and activate features so that your agents can achieve more, while your customers get the help they need in less time.
How IPI helped Securitas
Following a full audit from us, we were able to proactively identify any potential points of failure. We then went on to devise and deliver a plan to reconfigure the systems, eradicating any possible weaknesses, however slight.
“Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.”
Steve Joyner
Avaya Managing Director – UK & Ireland
Contact us to find out more
Latest updates
News
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
Blog
The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
