Join IPI at Genesys Xperience UKI 2024!
We are thrilled to announce that IPI will be attending this year’s Genesys Xperience UKI event as a Silver Sponsor.
Taking place on 18-19 June 2024 at the QEII Centre in London, Genesys Xperience UKI 2024 is set to be an unmissable event for professionals in the customer experience and Contact Centre industries, bringing together industry leaders, innovators, and professionals for a series of insightful sessions, workshops, and networking opportunities.
IPI and Genesys: A winning partnership
At IPI, we are laser focused on helping our clients transform their Contact Centre operations so they can deliver the very best customer and employee experiences. With its reputation as the premier provider of cloud-based omnichannel Contact Centre solutions, Genesys is one of our most strategic technology partners. Indeed, IPI has been a Genesys Gold Partner since 2019, and it’s a partnership that continues to go from strength to strength.
About
One notable example of how we’re working together is around IPI’s innovation solution, Pauseable, which Genesys AppFoundry. This is the only solution that can automatically ‘pause and resume’ call recordings on Genesys Cloud CX, temporarily stopping the recording during sensitive information exchanges. Not only does this ensure compliance, it also allows agents to focus fully on the customer, as no manual intervention is required.
In particular, Pauseable is a proven and cost-effective mechanism for removing sensitive card data from recordings. Recognised by PCI DSS Qualified Security Assessors, it can be used to automatically pause recordings as customers share their payment details, replacing speech with tones or silence until the recording resumes.
Pauseable in action at Boden
Global fashion brand Boden is one example of the many organisations benefiting from including Pauseable in their Contact Centre operations. Watch this video to hear how Pauseable is helping the retailer satisfy compliance requirements and provide a seamless experience to its many customers.
Beyond Pauseable, IPI and Genesys have worked together to help Boden migrate its entire Contact Centre operations to the cloud, which has delivered a number of commercial benefits, driving sales, enabling greater flexibility, and providing a smooth and seamless customer journey. Download our case study to learn more.
Visit us at our stand!
Steve Murray, Director of CX Solutions, will be on hand throughout Genesys Xperience UKI to demonstrate Pauseable, answer your questions, and discuss how IPI can help transform your customer engagement strategies. They can also offer advice to other organisations looking to add value as a Genesys partner.
Visit us at Stand 9
Connect with Us:
Don’t miss out on this opportunity to learn more about how IPI and Genesys can elevate your Contact Centre experience. Secure your place at Genesys Xperience UKI here.
Want to discover more but can’t be there in person? Feel free to reach out to us here.
