IPI supports debt collections operations by transforming customer contact in a climate of customer vulnerability. IPI’s Contact Centre portfolio and unrivalled industry expertise simplifies your collections experience utilising omnichannel, A.I. and workforce engagement to drive returns from your critical operation.
Reduce costs, enhance customer and agent welfare whilst maximising your profit centre with IPI’s streamlined consultancy services.
How we can help you to optimise your debt collections customer service
Transforming debt collections to empathetic collections by leveraging the power of automation and omnichannel
CX-ceptional collections
Our goal is enabling exceptional customer contact, and for debt collections that means painless, flexible and intelligent services that personalise yet streamline the experience. IPI’s omnichannel portfolio and expertise ensures collections are efficient for you, the internal customer and your external customers.
Reduced costs – outbound made easy
You need collections, fast. 73% of delinquent consumers paid up when contacted digitally, before the pandemic. Millennials are the largest debt payers today and IPI can transform your collections ROI from replicating your efficient inbound services to flexible and dynamic omnichannel outbound.
Managing difficult customer interactions requires skilled agents
Flexibility for Customers and Agents
Our Workforce Management Consultancy ensure you always have the right volumes of people with the right skills, doing the right tasks at the right time. WFM can unlock more flexibility for customers to pay and work-life balance for agents to maximise your collections and agent experience boosting profitability.
A.I. at your fingertips
Intelligent Automation has been an IPI proposition for decades, now A.I. enables our clients to provide empathetic and personalised interactions. This means further efficiency gains in automated collections without agent intervention and an better experience for customers – with an integrated handover to agents if required.
Automation – Simplify the collections experience without agent intervention
Workforce Optimisation – reduce cost and improve CX
The largest asset in the Contact Centre is your staff. Our Workforce Engagement strategies ensure your staff are equipped and supported to succeed to protect you against the biggest cost – attrition. Our WEM consulting division is made up of industry experts who have used quality management and gamification to make huge savings in the contact operations P&L.
Equivo rings in the changes with new telephony system from IPI and Genesys
Beginning with a migration of its entire IT infrastructure into the cloud, Equivo next turned its attention to IPI and Genesys Cloud. After a seamless transition to a new telephony system, provisioning 70 IPI SIP channels and SSO (Single Sign On), agents now have instant access to call recordings and to reporting tools, leading to higher productivity levels.
Consultancy services for Debt Collections
Our consultancy and technology solutions help collections operations to capitalise on existing investments and provide guidance on digital and cognitive solutions that improve efficiency and profitability.
Contact us to find out more
Latest updates
News
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
Blog
The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
