With our Unified Communications solutions, every interaction across voice, video, and messaging is unified within a single, secure platform that’s easy to manage, monitor, and scale.
Unified Communications as a Service
Through our Unified Communications as a Service (UCaaS), you can enhance productivity and boost the customer experience with unified messaging, file sharing, meetings and conferencing – all in one place.
We advise on the right technology to best meet your needs.
Seamless Communications Across Every Channel
Unified Communications solutions that put you back in control of your business communications. Whether you’re supporting remote staff or hybrid teams, our systems offer the flexibility and reliability you need.
Choose from:
- ElasticCX: a cloud-native, high-availability PBX service.
- Microsoft Teams PBX: a fully managed telephony solution integrated directly into your Teams environment.
With support for desk phones, desktop clients, and mobile devices, your workforce stays connected.
Take back control of your company’s telephony and empower your business.
Maximise Efficiency With a Fully-Managed System
Simplify operations and boost productivity by consolidating your communications under one expertly managed solution. Whether you’re leveraging ElasticCX or Microsoft Teams, we handle everything from deployment to day-to-day management, so your teams can focus on business growth, not technical complexity.
Every conversation, contact, and customer interaction is brought together on a single, unified platform, allowing you to deliver seamless customer journeys from start to finish.
Flexible Communications With ElasticCX
ElasticCX is a simple, scalable solution offered as a per-user, per-month bundle that includes everything you need: software, features, and PSTN connectivity.
Available in two tiers – UC and CC Lite – ElasticCX supports a wide range of devices, including traditional desk phones, desktop clients, and mobile apps.
Key features include:
- Personal access to voicemail, email, and call recording
- Conference bridges and call forwarding
- Mobile access through the ElasticCX app
- Full support for remote and hybrid workforces
Designed for flexibility and reliability, ElasticCX empowers your teams to stay connected and productive.
Easy Integration & Support for Microsoft Teams
Our Microsoft Teams support can be extended to include access to full voice-based Contact Centre capabilities, including queue management, direct routing via our Voice Connect SIP solution, and queue analytics.
Freedom and Flexibility for the Modern Workforce
Our Unified Communications and UCaaS solutions give your teams the flexibility to work from anywhere, without compromising on connection or performance.
By moving away from rigid, outdated systems, you unlock greater clarity, collaboration, and efficiency across your organisation. The result? A more empowered workforce and a better experience for both employees and customers.
Give your teams the freedom to work from the right place at the right time – wherever in the world that might be.
Why IPI for Unified Communications?
With over 20 years of industry experience, IPI brings the expertise needed to guide your Unified Communications journey from strategy to implementation.
We help you evaluate the right options and deliver a Unified Communication solution or UCaaS that enhances call quality, boosts collaboration, and empowers your teams to work more freely.
What Our Clients Say
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
EMIS
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
Customer and Insights Senior Manager at Northern Ireland Water
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
Technology Transformation Manager at Hodge Bank
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
Communications Manager at DialAFlight
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
Connect Services Manager (Data & Voice)
Latest News & Blogs
News
IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
Blog
AI in Contact Centres is transforming customer experience but on-premise platforms are being left behind. Discover why cloud-native systems are the key to delivering intelligent, AI-driven service.
Upcoming Event
1st October, 2025
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