Our digital payments solution, IPI Cloud PCI, is the enterprise-grade solution that allows you to process payments securely, flexibly, and in full compliance with Payment Card Industry Data Security Standard (PCI DSS) – all while preserving the integrity of your customer experience.
Whether you’re looking to de-scope your environment, modernise payment interactions, or improve agent workflows, IPI Cloud PCI enables compliant, omnichannel payments without compromise.

Payment Security for Your Customers
Designed to protect every payment taken by your agents to deliver a PCI-compliant contact centre.

Effortless PCI Compliance Across Your Contact Centre
Payments are a critical moment in the customer journey. They must be quick, effortless, and, above all, secure. With IPI’s digital payments, you can ensure PCI DSS compliance while delivering the experience your customers expect.
This cloud-based solution is designed to work with your existing contact centre infrastructure and Payment Service Providers (PSPs), helping you simplify compliance, reduce risk, and unlock payment flexibility at scale.
Contact centres benefit from reduced risk of data theft
What our digital payments solution, IPI Cloud PCI, delivers:
Security as Standard
Agents never hear or see customer payment information. Through features like dual tone multi-frequency (DTMF) suppression, automated pause-and-resume recording (Pauseable), and Pay by Link, cardholder data is removed entirely from your environment.
Omnichannel Flexibility
Support secure payments across voice, Interactive Voice Response (IVR), SMS, webchat, and bot interactions, with a consistent experience for agents and customers alike.
Seamless Integration
IPI Cloud PCI works with your existing workflows, contact centre systems, and PSPs. Maintain what you have or evolve your setup with full support from IPI.
Rapid Deployment
Choose the solution that best meets your needs, from automated pause-and-resume to advanced DTMF masking. Our expert team ensures your deployment is fast, efficient, and futureproof.

Our Flexible PCI Compliance Solutions
Pauseable
Our IPI-developed pause-and-resume solution automatically manages call recordings at the payment stage. It works directly with the agent desktop and can be extended with Pay by Link to allow customers to complete secure transactions on their own devices via SMS, webchat, or bot.
Pay by Link
This provides both agent-enabled and digital payments through sending a secure payment link across the omnichannel through SMS, e-mail, bot, and webchat. This also provides the flexibility to monitor progress in real-time, providing both flexibility and an effective customer experience.
Agent Pay
A more comprehensive PCI solution that prevents DTMF tones from entering your environment when customers input card data. Supports omnichannel interactions, including speech recognition, digital chat, and automated voice flows.
IVR Assist
Already using IVR? Our secure cloud solution can protect both existing and new IVR payment journeys. A lightweight Application Programming Interface (API) integration ensures card data is routed directly to our secure platform – enabling you to benefit from Self-Assessment Questionnaire A (SAQ-A) eligibility and reduced compliance scope without sacrificing customer experience (CX).

Why Choose IPI for PCI Compliance
IPI’s PCI compliance solutions are designed to reduce risk, simplify processes, and enhance the payment experience. Here’s what you can expect when you implement our trusted cloud-based offerings:
- Reduces PCI DSS scope by removing sensitive data from your environment
- Supports agent-assisted, automated, and hybrid payment experiences
- Enhances customer and agent satisfaction by streamlining the payment process
- Cuts compliance costs and complexity with no need for infrastructure change
- Integrates with existing payment workflows and PSPs
- Backed by expert implementation, training, and support
Technology Partnerships
Contact Centre as a Service (CCaaS) Compatibility
IPI Cloud PCI integrates with a range of leading contact centre platforms, including ElasticCX, Genesys Cloud CX, NICE, Five9, and more.
Supported PSPs
Our solution works with a wide ecosystem of PSPs, including PayPal, WorldPay, Amazon Pay, Fiserv, Global Payments, Adyen, Stripe, Opayo, GoCardless, Checkout.com, Verifone, Barclaycard, Cardstream, Nuvei, ACI Worldwide, and more.
What Our Clients Say
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