Our digital payments solution, Cloud PCI, is the enterprise-grade solution that allows you to process payments securely, flexibly, and in full compliance with Payment Card Industry Data Security Standard (PCI DSS) – all while preserving the integrity of your customer experience.
Whether you’re looking to de-scope your environment, modernise payment interactions, or improve agent workflows, Cloud PCI enables compliant, omnichannel payments without compromise.
Payment Security for Your Customers
Designed to protect every payment taken by your agents to deliver a PCI-compliant Contact Centre.
Effortless PCI Compliance Across Your Contact Centre
Payments are a critical moment in the customer journey. They must be quick, effortless, and, above all, secure. With IPI’s digital payments, you can ensure PCI DSS compliance while delivering the experience your customers expect.
This cloud-based solution is designed to work with your existing Contact Centre infrastructure and Payment Service Providers (PSPs), helping you simplify compliance, reduce risk, and unlock payment flexibility at scale.
Contact Centres benefit from reduced risk of data theft
What our digital payments solution, Cloud PCI, delivers:
Security as Standard
Agents never hear or see customer payment information. Through features like dual tone multi-frequency (DTMF) suppression, automated pause-and-resume recording (Pauseable), and Pay by Link, cardholder data is removed entirely from your environment.
Omnichannel Flexibility
Support secure payments across voice, Interactive Voice Response (IVR), SMS, webchat, and bot interactions, with a consistent experience for agents and customers alike.
Seamless Integration
Cloud PCI works with your existing workflows, Contact Centre systems, and PSPs. Maintain what you have or evolve your setup with full support from IPI.
Rapid Deployment
Choose the solution that best meets your needs, from automated pause-and-resume to advanced DTMF masking. Our expert team ensures your deployment is fast, efficient, and futureproof.
Our Flexible PCI Compliance Solutions
Pauseable
Our IPI-developed pause-and-resume solution automatically manages call recordings at the payment stage. It works directly with the agent desktop and can be extended with Pay by Link to allow customers to complete secure transactions on their own devices via SMS, webchat, or bot.
Pay by Link
This provides both agent-enabled and digital payments through sending a secure payment link across the omnichannel through SMS, e-mail, bot, and webchat. This also provides the flexibility to monitor progress in real-time, providing both flexibility and an effective customer experience.
Agent Pay
A more comprehensive PCI solution that prevents DTMF tones from entering your environment when customers input card data. Supports omnichannel interactions, including speech recognition, digital chat, and automated voice flows.
IVR Assist
Already using IVR? Our secure cloud solution can protect both existing and new IVR payment journeys. A lightweight Application Programming Interface (API) integration ensures card data is routed directly to our secure platform – enabling you to benefit from Self-Assessment Questionnaire A (SAQ-A) eligibility and reduced compliance scope without sacrificing customer experience (CX).
Why Choose IPI for
PCI Compliance
IPI’s PCI compliance solutions are designed to reduce risk, simplify processes, and enhance the payment experience. Here’s what you can expect when you implement our trusted cloud-based offerings:
- Reduces PCI DSS scope by removing sensitive data from your environment
- Supports agent-assisted, automated, and hybrid payment experiences
- Enhances customer and agent satisfaction by streamlining the payment process
- Cuts compliance costs and complexity with no need for infrastructure change
- Integrates with existing payment workflows and PSPs
- Backed by expert implementation, training, and support
Technology Partnerships
Contact Centre as a Service (CCaaS) Compatibility
Cloud PCI integrates with a range of leading Contact Centre platforms, including ElasticCX, Genesys Cloud CX, NICE, Five9, and more.
Supported PSPs
Our solution works with a wide ecosystem of PSPs, including PayPal, WorldPay, Amazon Pay, Fiserv, Global Payments, Adyen, Stripe, Opayo, GoCardless, Checkout.com, Verifone, Barclaycard, Cardstream, Nuvei, ACI Worldwide, and more.
What Our Clients Say
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
EMIS
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
Customer and Insights Senior Manager at Northern Ireland Water
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
Technology Transformation Manager at Hodge Bank
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
Communications Manager at DialAFlight
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
Connect Services Manager (Data & Voice)
Latest News & Blogs
News
IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
Blog
AI in Contact Centres is transforming customer experience but on-premise platforms are being left behind. Discover why cloud-native systems are the key to delivering intelligent, AI-driven service.
Upcoming Event
1st October, 2025
AI: The Next Evolution of Heroism is an immersive, one-day event. Through live demos, expert discussions, and real-world stories, you’ll discover how to lead AI transformation from the inside out.
