No matter your current infrastructure, we can help you make a smooth and secure transition to the cloud.
Whether you’re moving to a public, private, or hybrid cloud environment, our managed cloud solutions are designed to give you the flexibility to scale and the assurance that your corporate and customer data is fully protected.
IPI Cloud is an enterprise-grade infrastructure operating across three Tier-3 data centres. Each facility is independently operated and features fully redundant power, cooling, and connectivity services.
VM Cloud is our Infrastructure-as-a-Service (IaaS) solution that offers a fixed pool of computing resources, easily scalable within the IPI Cloud.
As your business evolves, your infrastructure scales with it, reducing pressure on in-house IT, enhancing security, and simplifying system upgrades and maintenance cycles.
App Cloud redefines how you buy cloud capacity. Instead of purchasing infrastructure by the gigabyte or RAM, you buy an ‘application’ or ‘business outcome’. This provides a guaranteed capacity for your number of agents, on the line 24/7, with no outages.
We take full responsibility for ensuring consistent performance, so your agents can stay focused on delivering great customer service.
Our cloud infrastructure is designed to grow with your business, without unnecessary capital expenditure (CapEx). With VM Cloud, you can quickly add storage, computing power, or other resources on demand, ensuring you only pay for what you use while maintaining the agility to scale at any time.
IPI Cloud is a managed cloud service that ensures continuity of operations, no matter what.
Our Backup as a Service (BaaS) offers a secure, cloud-based backup solution for physical or virtual environments. We handle everything from data compression and deduplication to encrypted transfers, minimising impact on your network while keeping your data safe and compliant.
Backups are stored in multiple locations for redundancy, supporting your disaster recovery, compliance, and business continuity strategies.
Our Disaster Recovery as a Service (DRaaS) safeguards your on-premise and private cloud environments by replicating virtual machines into Microsoft Azure. In the event of an outage or disaster, workloads can be activated in the cloud, allowing remote access and continuous operations.
Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) are tailored to your business needs to guarantee you’re back up and running quickly when it matters most.
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
AI in Contact Centres is transforming customer experience but on-premise platforms are being left behind. Discover why cloud-native systems are the key to delivering intelligent, AI-driven service.
1st October, 2025
AI: The Next Evolution of Heroism is an immersive, one-day event. Through live demos, expert discussions, and real-world stories, you’ll discover how to lead AI transformation from the inside out.
© 2025 IP Integration. | Home | Legal | Privacy Policy | Manage cookie preferences
