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DX Platform Services – your connection to
greater potential

 

At IPI, we’ve spent decades empowering organisations with the right connections to improve the customer experience. It’s this rare blend of experience and technical proficiency that means we can explore your requirements and implement the solutions that will remedy your challenges and fuel your transformation.

Understand. Uncover. Recommend.

A Blueprint for Success

We support clients to understand their current IT Infrastructure landscape, as well as provide direction, clarity and simplification for what’s possible
We uncover challenges hampering performance or preventing any initiatives being successful in delivering on desired outcomes
We provide a high-level roadmap and recommend initiatives that would benefit your business from a technology, employee/customer experience and cost/revenue perspective

No more risk

IPI Cloud

Whether public, private or hybrid, our IPI cloud solutions are designed to give you the freedom to grow and the confidence that your corporate and customer data is safe. We understand the unique challenges of running a business, and we understand how to assess cloud IT services through this lens.

Whether you need Infrastructure-as-a-Service or Platform-as-a-Service, our professional services team will be on hand to guide you to the right solution for your business.

Assured continuity of operations, no matter what with IPI Cloud

Software-Defined Networking (SDN)

Ideal for the high-bandwidth, dynamic nature of today’s applications, our SDN solutions offer a secure, manageable and cost effective architecture.

Our Software-Defined Networking comes in three categories:

  • SD-WAN
  • SD-Branch
  • IPI security fabric

Prioritise critical application traffic across the right connection in real time

SIP Services

We offer a highly-resilient SIP trunking service with multiple upstream carriers to protect outbound Voice services and inbound numbers hosted by the largest UK SIP network. Our ‘Voice Connect’ Service connects your IP-enabled PBX/Gateway to the PSTN via high-availability Session Border Controllers using the SIP signalling protocol.

Empower organisations with the right connections to improve the customer experience

Exclusive offers

SIP, secure connectivity and cloud services

SIP

12 months free SIP rental (non-bundled UK National and Mobile minutes) based on a 36-month contract.

6 months free SIP rental with bundled UK National and Mobile minutes based on 36-month contract.

SECURE CONNECTIVITY

Free installation on all new Software Defined Networking services – based on minimum 36-month term. Covers New WAN connections and LAN & Wi-Fi Setup.

Get ready for returning to the office or securing your remote workforce.

CLOUD

3 Months free Infrastructure-as-a-Service rental – excluding third party licensing based on 36-month term.

6 Months free Platform-as-a-Service Rental – excluding third party licensing based on 36-month term.

Resources

 

 

Secure the Hybrid Workforce – Article

At the start of 2020 no one could have predicted the sweeping change to working practices that was afoot. The advent of the UK’s first lockdown in March 2020 forced many organisations to close their doors overnight, propelling them into a new world of homeworking that most were unprepared for. For some, this was unprecedented change, and organisations had to quickly establish procedures and source the technology to enable employees to work remotely.

For employees too, the move to homeworking marked a departure from the norm. Prior to the outbreak, a massive 68% of British employees had never worked from home. For some, homeworking provided a welcome change, presenting a better work-life balance, free from the daily commute. For others, the reality of working from home was exchanging an open-plan office for a kitchen table and homeschooling – a prospect hardly desirable in the long term.

On the whole, this change to working life has largely been viewed as a positive one, with YouGov finding that once the crisis is over, 57% of employees want to be able to continue working from home.

Read the full article on UK Tech News where Natalie Walker, Compliance Standards Manager, elaborates on ways to secure the hybrid workforce.

omnichannel contact centre

Latest updates

News

 

IPI climbs to #18 on the Best Companies to Work For list for 2024, showcasing exceptional workplace culture, employee engagement, and a commitment to people-first values.

Blog

 

Understand how retailers can meet the needs of the experience centric customer by embracing digital, social listening and AI.

Upcoming Event

 

4th February, 2025

Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.