Our bespoke development and integrations services can turbo-charge your Contact Centre operations and, with it, allow you to upscale your business ambitions.
Your Contact Centre platform should be a launchpad for innovation; it shouldn’t define the limit of your potential which is why it’s so important to consider applications, integrations and development.
Built for your environment
Our applications, development and integrations services bridge the gap between your Contact Centre technology and your wider business objectives.
Maximise potential
If you need help integrating siloed systems, or you want to add bespoke features and functionality to your Contact Centre platform, our highly-experienced developers can project manage the entire process for you, helping you maximise the potential of your Contact Centre solutions.
We are problem-solvers; however complex the challenge, our developers can build the right solution for you
Add value across your organisation
Your customers expect more. Our developers can help you meet and even exceed these expectations.
Whether your goal is to reduce average handling time or to increase first-call resolution, our services will empower your agents, enhance your customer experience and remove complexity from your back-end systems.
With a skillset that includes integrating AI and business applications into customer experience platforms, our engineers know how to add value across your entire operations.
Remove risk from the development process
Whenever possible, the IPI team will take a modular approach to your custom software development project, enabling you to see and test the results of our work at the earliest possible opportunity. As well as accelerating ROI, this provides reassurance that the project will deliver the outcomes you want.
Working with us is never a risk.
Developed in partnership with you
Our development team has worked in all types of Contact Centres, in all types of industries. We are skilled at adapting our approach to suit differing processes and practices. But there’s one thing that all of our engagements have in common: our unwavering focus on delivering the results that matter most to your organisation.
Quick results with no compromise on quality
Bespoke development
We have one of the largest in-house teams of developers specialising in customer experience solutions in the UK. Our highly experienced team is made up of problem-solvers, who have customised a huge variety of CRM, telephony, communications and Contact Centre applications, from a wide range of vendors.
No challenge is too complex.
Find out how we can supercharge your Contact Centre solution
We enable organisations to adopt game-changing solutions with minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.
Visit our resources page to find out more
Latest updates
News
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
Blog
The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
