Pauseable is the only solution for automatic pause and resume
on Genesys Cloud CX – available on AppFoundry
Book a call to find out:
How to ensure PCI DSS compliance
How to reduce risk / eliminate agent exposure to sensitive data
How to safeguard you and your customers against fraud
Speak With a Specialist
IPI is trusted by:
IPI’s cost-effective Pauseable client achieves compliant call recording by automatically pausing the recording during the payment process when confidential information is being exchanged. This ensures sensitive card data is never recorded, helping to ensure PCI DSS compliance for contact centres and other businesses that process card payments.
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Integrate with agent desktop application
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Automatic pausing of recording when certain parameters are met
3
Speech is replaced with a series of tones or silence
4
Agent exits screen or field and recording restarts
IPI’s Pauseable is now available on Genesys AppFoundry, the industry’s largest dedicated customer experience marketplace. Our solution allows Genesys customers to extend the capabilities of their Genesys Cloud CX platform in automated payment functionality.
As an award-winning Genesys Gold Partner, we can seamlessly integrate Pauseable into your contact centre.
Complete the form and one of our Genesys experts will be in touch to understand your current contact centre set up and how we can help you achieve PCI DSS compliance and ensure an exceptional CX, every time.
Discover how IPI & Genesys work together seamlessly
Eliminate manual pause and resume errors
Widest set of integration capabilities in the market
Recognised by PCI DSS Qualified Security Assessors (QSAs)
True SaaS model with flexible billing options
BAU for both customers and agents
IPI and Genesys have created a digital consultancy solution focused on omnichannel contact centre. This is in the form of an online self-assessment that will enable you to benchmark against industry standards, identify relevant use cases, and define your CX strategy roadmap.
Our system will then generate a bespoke report for you. Your report will show anonymously benchmarked results, an assessment of your strengths and also a specific action plan to show you the fastest path to an optimised position.
This online self-assessment should take just 5 minutes to complete.
