A highly flexible, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers.
Let us help with your credit card handling
It is stipulated in the PCI DSS guidelines that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene.
Recognised by qualified security assessors
Pauseable is a cost-effective, proven mechanism for removing sensitive card data from the call recording estate. Recognised by PCI DSS Qualified Security Assessors (QSAs), it is used by dozens of retail, financial services and government customers across tens of thousands of agent positions.
How Pauseable works
Integrate with agent desktop application
Automatic pausing of recording when certain parameters are met
Speech is replaced with a series of tones or silence
Agent exits screen or field and recording restarts
Eliminate manual pause and resume errors
Pause…then resume
At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.
True SaaS model with flexible billing options
Application
Pauseable offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.
Widest set of integration capabilities in the market
Integrations
Pauseable integrates with Avaya, Genesys, Nice CXone and Verint and offers customers a seamless purchasing and implementation process with easy ongoing billing including the support of overage.
Assets
Comply with industry standards
We offer comprehensive security solutions that deliver complete protection from the start to the end of every call. From call recording and archiving, PCI phone payments, to fraud detection and speech analytics, our solutions provide industry leading functionality and security.
Visit our resources page to find out more
Latest updates
News
Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE.
Blog
Staying ahead of payment security: Exciting updates in PCI DSS 4.0 and how Pauseable by IPI can help
Pauseable by IPI, can help your customers achieve and maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Upcoming Event
15th May, 2024
We're exhibiting at BIBA 2024 with Genesys! Come and speak to us about super-charging your insurance Contact Centre on Stand D84!