PCI Compliance Solutions

Pauseable is the only solution for automatic pause and resume
on Genesys Cloud CX – available on AppFoundry

Book a call to find out:

How to ensure PCI DSS compliance
How to reduce risk / eliminate agent exposure to sensitive data
How to safeguard you and your customers against fraud


Speak With a Specialist

Speak With a Specialist

IPI is trusted by:

Europa Group Logo

Automated Pause and Resume For Genesys Cloud CX – NO agent interaction required

IPI’s cost-effective Pauseable client achieves compliant call recording by automatically pausing the recording during the payment process when confidential information is being exchanged. This ensures sensitive card data is never recorded, helping to ensure PCI DSS compliance for contact centres and other businesses that process card payments.

How Pauseable Works


Integrate with agent desktop application


Automatic pausing of recording when certain parameters are met


Speech is replaced with a series of tones or silence


Agent exits screen or field and recording restarts

PCI-Compliant Payment Processing

IPI’s Pauseable is now available on Genesys AppFoundry, the industry’s largest dedicated customer experience marketplace. Our solution allows Genesys customers to extend the capabilities of their Genesys Cloud CX platform in automated payment functionality.

As an award-winning Genesys Gold Partner, we can seamlessly integrate Pauseable into your contact centre.

Complete the form and one of our Genesys experts will be in touch to understand your current contact centre set up and how we can help you achieve PCI DSS compliance and ensure an exceptional CX, every time.

Discover how IPI & Genesys work together seamlessly

Download Our Brochure


Eliminate manual pause and resume errors

Widest set of integration capabilities in the market

Recognised by PCI DSS Qualified Security Assessors (QSAs)

True SaaS model with flexible billing options

BAU for both customers and agents

Pauseable for Genesys Cloud CX

Watch IPI’s Application Director, Steve Murray, give an overview of our unique PCI premium application; the only solution for automated pause and resume screen and call recording on Genesys AppFoundry


IPI and Genesys have created a digital consultancy solution focused on omnichannel contact centre. This is in the form of an online self-assessment that will enable you to benchmark against industry standards, identify relevant use cases, and define your CX strategy roadmap.

Our system will then generate a bespoke report for you. Your report will show anonymously benchmarked results, an assessment of your strengths and also a specific action plan to show you the fastest path to an optimised position.

This online self-assessment should take just 5 minutes to complete.

Begin the Assessment