Pauseable is the only solution for automatic pause and resume
on Genesys Cloud CX – available on AppFoundry
Book a call to find out:
How to ensure PCI DSS compliance
How to reduce risk / eliminate agent exposure to sensitive data
How to safeguard you and your customers against fraud
IPI’s cost-effective Pauseable client achieves compliant call recording by automatically pausing the recording during the payment process when confidential information is being exchanged. This ensures sensitive card data is never recorded, helping to ensure PCI DSS compliance for contact centres and other businesses that process card payments.
1
Integrate with agent desktop application
2
Automatic pausing of recording when certain parameters are met
3
Speech is replaced with a series of tones or silence
4
Agent exits screen or field and recording restarts
IPI’s Pauseable is now available on Genesys AppFoundry, the industry’s largest dedicated customer experience marketplace. Our solution allows Genesys customers to extend the capabilities of their Genesys Cloud CX platform in automated payment functionality.
As an award-winning Genesys Gold Partner, we can seamlessly integrate Pauseable into your contact centre.
Complete the form and one of our Genesys experts will be in touch to understand your current contact centre set up and how we can help you achieve PCI DSS compliance and ensure an exceptional CX, every time.
Pauseable by IPI makes it easy for Genesys customers to automatically stop and start call and screen recording during the taking of a payment or collection of sensitive data on Genesys Cloud CX™ without any manual intervention by the agent.
Pauseable allows recordings to automatically be ‘paused’ and ‘resumed’ based on events or triggers. Unlike other solutions, Pauseable requires no interaction from the agent to initiate the process so they can focus their full attention on the customer.
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