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““IPI is one of a small number of key suppliers that we’ve built a long-term partnership with – gaining its role as a trusted advisor due to its capability, innovation, openness and value delivered. We’ve benefited from IPI’s broad expertise across telecoms for a number of years, so when the time came for us to consider the next phase of our contact centre’s evolution, it was only natural to continue our relationship with the team. With a solid understanding of our business and our requirements in the on-premise world, IPI was the right choice to help us take our first steps into the cloud.””

Julian Bond, Head of ICT at Hillarys

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““Working with IPI has been transformative for Motability Operations Ltd’s Contact Centre. Our customer service specialists now feel more empowered and confident in providing exceptional customer service. With IPI’s expertise and support, we’ve improved efficiency and deepened our connection with those we serve. Together, we’re making meaningful strides towards empowering individuals with disabilities across the UK and enhancing their quality of life through accessible transportation solutions.””

Laura Browning, Business Analyst, Motability

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““Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs.””

Top 10 UK University

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““Ask Me has successfully completed in excess of 350,000 Customer Satisfaction surveys and provided valuable insight to allow us to enhance our service approach.””

Leading Global Car Manufacturer

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““Send Me allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases.””

Multinational Fulfilment Agency

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““Where previous suppliers have failed, IPI has succeeded, quickly and seamlessly implementing a solution that has already benefited our organisation. IPI has delivered from the off, providing valued consultation and a solution that exceeded all expectations, to create the experience our customers and staff deserve. Without IPI’s hard work and dedication, we would have struggled to make it through our peak period.””

Travel Company