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Call Center Times feature: How to manage customer expectations while conforming to regulations

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

PCI-DSS

DORA for the Contact Centre: Building Resilience in Financial Services

The future of customer experience – join us at Genesys Xperience 2024

The Green Insurer selects IPI to deliver omnichannel strategy

Insurance Edge feature: Now is the time to move on from legacy software systems

Introducing the core principles of exceptional customer contact

Cost-of-living crisis – how utility companies can power up support

IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution

Techday feature: IPI edges out competition with compliance solutions

IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework

Call Center Times feature: How to manage customer expectations while conforming to regulations

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