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Avaya Experience Platform™

Move your business forward with Avaya Experience Platform™ from Avaya Diamond Partner, IPI.

Speak with our Avaya specialist so we can:

  • Discuss your business needs and wants
  • Understand your current contact centre set up
  • Review your plans/requirements around CX transformation
  • Demonstrate how to protect your existing Avaya investment
  • Learn how Avaya Experience Platform™ can enhance your businesss

“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”

Martin Nall, Head of IT – Money Advice Trust

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Evolve at Your Pace with a Personalised Cloud Journey

Deliver memorable total experiences for customers and employees across touchpoints.

Connect everything – voice, chat, messaging and social for the Everything Customer. Synchronise employees, resources, insights, processes and knowledge across the entire organisation to maximise performance and build brand advocacy, all served from a hassle-free, always-on, secure cloud.

Smarter Self-Service

Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

Intelligent Routing

Match customers with the best employees using business rules, internal and external context, and desired outcomes.

Completely Connected Employees

Enhance team collaboration with converged communications that dissolve front- and back-office silos.

Your Cloud, Your Choice – You Have Options

On-Prem

Partner Cloud
(Subscription & Managed)

Private

CCaaS Private
UCaaS Private

Hybrid

CCaaS Public (Omnichannel) / CPaaS / Avaya Cloud Office / Avaya Spaces

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Why Choose IPI as Your Trusted Avaya Partner?

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World Class Avaya Support

From our three Network Operation Centres in the UK we provide a rapid-response support desk at any moment, day or night, on any day of the year. IPI has the UK’s largest Avaya technical team. We invest heavily in training and development to ensure our team of engineers is able to deliver rapid resolutions to any issue.
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customer journey

Optimal Performance Managed Services

Our business is dedicated to improving contact centres. IPI can take ownership of your entire contact centre ecosystem to deliver continual improvements and innovative solutionwith minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.
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Transformational Journeys

We are a company whose prime focus is helping improve or maintain our customers contact centres using technology as an enabler. Our experts will analyse and help shift your contact centre’s capabilities to the ever-evolving reality of your business and guide you through a Digital transformation journey with the use of AI and Cloud.
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Read Our Customer Stories

Digital Transformation

By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.

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Mission Critical Operations

As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and  future-proof infrastructure across all its sites.

View Case Study