Security breaches are on the rise, and no organization is immune. Even the most well-known global brands are being caught off guard by security failures and suffering the consequences of insufficient security practices.
Some of the most high-profile breaches tied to PCI DSS (Payment Card Industry Data Security Standard) violations have made lasting impacts. For example, in 2020, Warner Music Group suffered a breach that exposed sensitive customer payment data, including card numbers, CVV codes and expiration dates. Another major incident occurred in 2017 when Equifax, due to outdated practices and missed patches, compromised the data of over 147 million individuals.
The recent update to PCI DSS – version 4.0.1 – serves as an important reference point for organizations striving to stay compliant. For sectors like the Contact Center industry, it introduced heightened expectations, especially around automation and consistent control over sensitive data. For those lagging behind, this update reflects a growing understanding that manual, outdated processes are no longer sufficient.
With that in mind, read about the recent update to PCI DSS in the Call Center Times and how it serves as an important reference point for organisations striving to stay compliant
